Senior Customer Service Specialist
at Qualfon

Date Posted: 5/21/2019

Job Description

What we Offer

•         All team members can further their education with our free education programs and even earn a college degree through Qualfon University.

•         A culture where we have fun, work hard, and lead by example to ensure our amazing team members and supervisors embrace and live by the Qualfon Mission & Values.

•         $14.50 an hour, 401k with employer match, paid holidays, and paid time off.

Our Responsibilities

Someone who ultimately serves as a treasure map to the finest things affluence and luxury have to offer. Our specialists know where the hidden jewels are and how to deliver them with flawless style. In this position you will need to be able to provide your customers with a wealth of information regarding their travel destinations or purchasing needs.  Part of your role is to help create meaningful, lasting memories. Whether it is finding an extravagant restaurant for dinner, a thoughtful gift, or setting up the perfect trip from start to finish, our specialists are willing and excited to assist customers with anything they may ask for. Our specialists are experts not only in recommending excellent ideas for vacations but are able to expertly execute how to make things happen – setting up reservations, finding entertainment tickets, or delivering just the right flowers.

For example, a specialist would thoroughly utilize all of their secret sources to find an original 1985 Montreaux Jazz Festival poster for you to present as an anniversary present to your wife, reminding her of the first time you both saw Stevie Ray Vaughn and you proposed during “Pride and Joy”, and will do so with passion and excitement.

Needed Skills

•         Outstanding written and verbal communication skills

•         Internet resourcefulness; Ability to research and quickly become an expert in a variety of subjects.

•         Intermediate skill level with MS Word, MS Publisher, or other deskside publishing applications

•         Six months or more related customer service or administrative professional experience

•         Ability to type 35 WPM

•         Ability to multitask in a fast-paced, demanding environment.

•         Ability to deliver on all customer requests with a friendly and professional demeanor.

•         Interest in the travel, dining, and entertainment industry.

Preferred Experience

•         Booking domestic (North American) travel

•         Domestic and international geography knowledge

•         Setting up entertainment experiences or activities

Job Snapshot

About Us

Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.

Join the Qualfon Talent Network today and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

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Are you looking for a new job? Check out these current opportunities: Customer Service and Sales