at Qualfon

Date Posted: 9/30/2019

Job Description

Job Summary

Main Objectives and Duties:

1. Training delivery / facilitation

  • Delivers training program to New Hires rior endorsement to Nesting.
  • Answers all questions in a timely manner.
  • Ensures training rules and regulations are  strictly followed.
  • Provides coaching on specific  areas of the trainee.

2. Setting of Training Expectations

  • Provides overview of the training flow and encourages total participation and interaction.

3. Participation in Training Design

  • Suggests new ideas to improve training programs and delivery.

4. Training needs assessment

  • Identifies problem or need of the trainees and the training program and seeks solutions to improve
  • learning and overall performance.
  • Participates during program evaluation.
  • Monitors agent performance as a collaborative effort with the assigned mentor.

5. Reports

  • Compiles training reports.
  • Keeps training documents (quizzes, exam links and manuals) for internal and external audits 

6. Meetings and Conferences

  • Attends calibrations, meetings and conference calls over the phone.

7. Information Dissemination and Escalation

  • Acts as Subject Matter Experts on a specific area of support.
  • Escalates issues to Miami Business owners for resolution
Area of expertise (Skills)
  • College Graduate of any course or its equivalent.
  • At least 6 months to 1 year work experience in training and development, preferably in a Call Center setting
Other Skills and Experiences (Min)
Bachelor Degree

Job Snapshot

About Us

Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.

Join the Qualfon Talent Network today and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
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Are you looking for a new job? Check out these current opportunities: Customer Service and Sales