CW Incident Management Analyst(99T809) (657944)
at RCM Health Care Services

Date Posted: 9/12/2018

Job Description

Description:
POSITION SUMMARY ?
Reason for contingent headcount? Current resource moving to new role
What is the project(s) name? Run the Business (RTB)
What are the key objectives for this resource (project summary)? The role of the Incident Management Analyst is to be responsible for Incident and Major Incident activities including identifying, analyzing the Incident processes and executing on Major Incident Management.
KEY RESONSIBILITIES:
Maintaining an effective Incident Management Process
Oversee the day-to-day activity within the Incident and Major Incident Processes
Recommend process improvement to the Incident Management functions
Assist with the design/improvement of incident management processes and procedures
Proactively identify and suggest improvement areas.
Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
Support internal or external audit requests
Translate the business and user requirements into system requirements.
Knowledge and understanding of Industry Standard or Best Practices within the ITIL processes
What specific TFS departments will they interact with? BTS, Infosec, BI
How long is this project (please be specific)? Undetermined, start with 6 months
What phase is the project currently in? N/A RTB
List the position Requirements: see below

Description:
POSITION SUMMARY ?
Reason for contingent headcount? Current resource moving to new role
What is the project(s) name? Run the Business (RTB)
What are the key objectives for this resource (project summary)? The role of the Incident Management Analyst is to be responsible for Incident and Major Incident activities including identifying, analyzing the Incident processes and executing on Major Incident Management.
KEY RESONSIBILITIES:
Maintaining an effective Incident Management Process
Oversee the day-to-day activity within the Incident and Major Incident Processes
Recommend process improvement to the Incident Management functions
Assist with the design/improvement of incident management processes and procedures
Proactively identify and suggest improvement areas.
Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
Support internal or external audit requests
Translate the business and user requirements into system requirements.
Knowledge and understanding of Industry Standard or Best Practices within the ITIL processes
What specific TFS departments will they interact with? BTS, Infosec, BI
How long is this project (please be specific)? Undetermined, start with 6 months
What phase is the project currently in? N/A RTB
List the position Requirements: see below

Job Snapshot

  • Employee Type: Full-Time
  • Location: Plano, TX
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 9/12/2018

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RCM Health Care Services offers career defining opportunities to candidates from the leading employers in health care. Whether you’re looking for a new job or seeking to hire the best medical talent, RCM Health Care Services has the solution for you. Since 1975, we’ve established ourselves as a leader in the recruitment industry by connecting thousands of healthcare professionals with placements that support their needs. If you’re looking to make the next move in your career, let RCM be your guide, we’re with you every step of the way!

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