Customer Solutions Leader
at Rexel USA

Date Posted: 3/25/2019

Job Description

We are looking for a Customer Solutions Leader for Gexpro/Rexel in Boston, MA.

Essential Responsibilities

  • Support both Rexel and Gexpro banners/branches, sales staff and customers within the Northeast Region
  • Define and grow new markets for emerging products, solutions, and technologies.
  • Identify customer needs, propose solutions and close orders for assigned products.
  • Owns the process from Lead Identification thru Customer Agreement (Customer Agreement defined as an opportunity entering the implementation phase.  Can be formal or informal).
  • Create a culture of excitement and demand around customer solutions.
  • Conducts analysis to identify target opportunities (both existing and non-existing customers).  This analysis will span multiple areas:  Market, competitive, & internal data.
  • Serves as the key point of contact for all potential customer opportunities.
  • Works directly with customer and branch personnel on all pre-sale activities including but not limited to sales call, needs assessment, demos, solution recommendations, proposal, and agreement finalization.
  • Ability to learn and understand all Gexpro and Rexel customer solutions in a level of detail that would allow him/her to effectively implement and/or lead the project to implement.
  • Ability to collaborate with cross-functional team to formulate TCO strategies that promote product and service sales opportunities
  • Upon finalizing customer agreement, works directly to implement and/or lead the project to implement.
  • “Visible” in the field.
  • Strong arbitration skills to effectively listen, communicate and gain consensus.
  • Must be self-motivated, and enthusiastic about the business.
  • Must have excellent customer service skills and attitude.
  • Must be detail oriented and possess excellent organizational and time management skills.
  • Must be analytical and able to solve problems.
  • Must be analytical and able to solve problems.
  • Must possess leadership skills; ability to handle multiple tasks simultaneously.
  • Other duties as assigned.

Skills, Knowledge, and Education Required

  • A four year degree or appropriate experience.
  • Ability to identify and demonstrate technology solutions for customer applications.
  • Ability to manage a project including pull through business.
  • Valid driver's license for Region of business operation with a good driving record.

Skills, Knowledge, and Education Preferred

  • Analytical but with the ability to translate data into actionable opportunity targets.
  • Understand the Electrical Distribution business, its customer base, and processes.
  • Ability to translate customer needs and problems into realistic solution recommendations.
  • Comfortable speaking and presenting to individuals and groups.
  • Moderate level of understanding of “e” solutions and technology.
  • Desire to be an instrumental player and future leader in the organization.
  • MS Office expertise.
  • Team player.
  • Solid project management skills and background.
  • Moderate level of technical expertise

Job Snapshot

  • Employee Type: Full-Time
  • Location: Boston, MA
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 3/25/2019

About Us

Earn the Career You Want.

Our Focus on Smarter Solutions Made Us America's Premier Distributor Millions of US electrical customers trust the expertise, resources and relationships of Rexel USA, Inc. As the US presence of one of the world's largest electrical distributors, we apply our knowhow, productivity tools and hands-on business-building initiatives to help our customers thrive.

Not satisfied with simply delivering products, nearly half of our employees are dedicated to improving how we connect customers with the supplies, solutions and services they need. We've developed supply chain models that reduce inventory, raise productivity and cut installation costs.

We also help our customers uncover new opportunities. Our energy teams can slash the cost and raise the performance across a facility – from lighting upgrades to complete energy management solutions.

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