1st/2nd Line IT Technician
at Robert Half International UK

Date Posted: 28/12/2019

Job Description

Ref ID:  06000-0011267988


Robert Half are pleased to announce that they are recruiting for a 1st/2nd Line IT Technician for a fast-growing business based in Leicester. This is a great opportunity to play a key part in a growing business.

The role

The role will involve a mixture of both 1st/2nd Line Support of systems, as well as leading and supporting a variety of projects. The support element of the role involves - installations, repairs, updates, telephony/networking issues, and many other activities in between, being one of the go-to people within the organisation. Maintaining various areas of hardware and software; Desktops, peripherals and Servers. This will include providing admin oversight and support to the cloud based platforms, of which training would be provided. The project element of the role will include - systems enhancements/replacements, enhancing social media presence, investigating and testing new technologies.

Key Skills

  • Driver with own car - although we do have a pool car available to use for the whole business
  • When necessary, able and willing to drive across our offices
  • Able to work as part of a team and autonomously
  • A natural learner, someone who's keen to develop and learn new skills, not afraid of getting their 'hands dirty' when required
  • Excellent communicator with great customer services skills, able to deal with end users wide ranging queries
  • Admin level understanding of the Windows environment
  • A good understanding of networking principles (WAN/LAN/SFTP etc..)
  • Able to build, configure, repair desktops and laptops
  • Previous exposure to VoIP and Telephony technologies
    • Google Cloud technologies, including Admin console
    • Access People Planner
    • Active Directory and Microsoft Azure AD
    • Vodafone OneNet and SOTI MDM platform
    • Web development and scripting
    • Experience of first line support with mobile devices, mostly Android based


£18,000 - £22,000 + Benefits

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: www.roberthalf.co.uk/privacy-notice.

Job Snapshot

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