1st Line Service Desk Support Analyst
at Robert Half International UK

Date Posted: 22/08/2019

Job Description

Ref ID:  06020-RH1LSBD2

 

The Company

Robert Half are exclusively recruiting for a 1st Line Support/Service Desk Analyst to join a highly profitable, Internationally recognised business in Bradford.

The Role

As a Service Desk/Support Analyst you'll be responsible for responding to Stakeholder queries and the resolution of any hardware, software and network problems/incidents, offering diagnosis wherever possible or escalating when necessary.

This role will include, but isn't limited to:

  • Provide ongoing support, both proactive and reactive, to Stakeholders within the business
  • Advise customers, diagnosing, troubleshooting and resolving their problems where possible
  • Escalating queries through to 2nd/3rd line when required
  • Ensure requests are logged and ticketed, managing customer expectations
  • Keep up to date with technologies and software in a fast paced, ever changing environment.

Your Profile

This role is seen as a stepping stone into the business, and therefore we are seeking applications from candidates keen to progress and develop within a profitable, reputable, and growing business.

To be considered for the role on paper, we need to see evidence of:

  • Ideally 12 months experience within an IT Service Desk/Support role
  • Robust and adaptable communication skills
  • Have the desire to work in an innovative, acquisitive, fast paced and fun environment
  • Strong Analysis, problem solving and interpretive skills
  • An excellent telephone manner

Salary & Benefits

  • £18,000- £25,000
  • Flexible benefits package
  • Career development plan

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: www.roberthalf.co.uk/privacy-notice.

Job Snapshot

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

We help highly skilled professionals find rewarding jobs with leading companies in the UK and offer complimentary access to career guidance and resources and online training opportunities.

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