1st Line Support Technician
at Robert Half International UK

Date Posted: 14/10/2019

Job Description

Ref ID:  06030-0011014768


The company

Robert Half Technology is recruiting for an IT Support Engineer with a rapidly-growing technology organisation, based in Wakefield.

The Role

Working as part of a dynamic IT Support team, the IT Support Engineer will provide remote desktop support to a variety of key partners covering first and second line IT queries.

  • Set up and support their customers on their various hosted service platforms
  • Escalate customer service issues to their supplier channels and ensuring key SLAs are maintained
  • Work with customers to implement Hosted Contact Centre and Telephony Solutions
  • Produce monthly service reports for customers
  • Use their customer service portal to manage support tickets, billing access and reports
  • Maintain internal company systems
  • Support internal staff in the use of systems and telephony

Ytheir Profile

  • Experience supporting or working with Azure, AWS or Office 365
  • Experience working with and managing hosted/cloud-based technologies
  • Excellent written and spoken English
  • A degree in IT or a science-related subject, or equivalent
  • Track record in providing excellent customer service

Salary & Benefits

  • Salary will be up to £23,000 per annum
  • Based in unique offices in Horsfoth
  • Unique office with pool tables, table tennis, dartboards and their very own pizza oven
  • Birthday day off
  • Private healthcare
  • Quarterly social events

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: www.roberthalf.co.uk/privacy-notice.

Job Snapshot

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

We help highly skilled professionals find rewarding jobs with leading companies in the UK and offer complimentary access to career guidance and resources and online training opportunities.

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