2nd Line IT Support Desk Analyst
at Robert Half International UK

Date Posted: 03/10/2019

Job Description

Ref ID:  02060-RH097038


The Company

Robert Half are recruiting for an IT Help-desk Support Analyst (primarily 1st and 2nd line technical support) to join a well-known, globally recognised, Fortune 100 business, based in York.

You will be working in a fast paced, dynamic environment and will have solid experience in a IT support role, and excel in a customer-focused capacity.

The Role

As IT Help-desk Support Analyst, reporting into the IT Manager, you will be responsible for providing diagnosis, analysis and resolutions, fielding all queries from the end user.

Here you should expect a wide range of technical support issues and be able to provide solutions in a simple, clear, customer friendly manner.

Duties will include:

  • Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query
  • Using the ticketing system to log, work and resolve requests
  • PC and server configuration and troubleshooting
  • Highlight improvement areas to the business
  • Daily system checks including backup monitoring and reporting
  • Liaise with other IT teams globally

The successful candidate will have a broad technical background and experience in the following skills:

  • Possess hands on troubleshooting experience
  • Have a good technical knowledge of all desktop hardware (workstations, printers, servers, mobile devices, networks etc)
  • Demonstrate network troubleshooting and telephony system skills
  • Strong communication skills
  • Ideally have a minimum of 2 years' experience within 2nd line support

Salary & Benefits

  • £25,000-30,000
  • 25 days holiday + bank holidays
  • Competitive wider benefits package

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: www.roberthalf.co.uk/privacy-notice.

Job Snapshot

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

We help highly skilled professionals find rewarding jobs with leading companies in the UK and offer complimentary access to career guidance and resources and online training opportunities.

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