2nd Line Support Engineer
at Robert Half International UK

Date Posted: 08/06/2019

Job Description

Ref ID:  3776644


Robert Half Technology are looking for an 1st/2nd Line Support Technician to join a private developer business in the City of London.


To provide 1st / 2nd Line IT Support at the corporate headquarters in London. The role is responsible for day-to-day IT operational activities including office based and remote user support, network and system administration

  • Support end-users in a responsive and service oriented manner
  • Setup, management and maintenance of IT-related equipment
  • Assist with the troubleshooting, installation and implementation of systems
  • Monitor network and infrastructure using available tools
  • Manage time and tasks effectively
  • Training staff in IT related equipment and software
  • Assisting with ad-hoc IT project work
  • Maintaining the IT Asset Register
  • Maintaining the IT Change Management Register
  • Resolution of support tickets and incidents in the IT Helpdesk System


  • Good knowledge of networks and network protocol stack
  • Understanding and experience of Microsoft Active Directory and Windows centralised management of users and computers (GPO, ADDS, ADUC, DHCP, DNS, Group Policy Management and Windows Deployment Services)
  • Administration and support of Microsoft Windows 7 / 10
  • Administration and support of Microsoft Office 2013 / 2016
  • Office 365 administration and support
  • Administration and support of Microsoft Skype for Business VOIP Telephony


Based in the City of London

Salary & Benefits

up to £35,000

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: www.roberthalf.co.uk/privacy-notice

Job Snapshot

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

We help highly skilled professionals find rewarding jobs with leading companies in the UK and offer complimentary access to career guidance and resources and online training opportunities.

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