Customer Service Specialist
at Robert Half International UK

Date Posted: 15/11/2019

Job Description

Ref ID:  RHI01586147925

 

Customer Service Specialist

Robert Half Office Team are looking for a Customer Service Specialist to join a Fintech company based in London South Bank. This person must passionate about delivering excellent customer service, be hands-on and customer focused. This is a maternity cover, starting early November to September 2020. If you meet the criteria below and you are available immediately, we would love to hear from you.

Customer Service Specialist Salary & Benefits

  • Salary between £12-15 p/h. (Dependent on experience)
  • Starting early November
  • Based: London in South Bank
  • Monday - Friday shift pattern between 8-6
  • Until September 2020

Customer Service Specialist Responsibilities:

  • Managing ticket and support ticket from company partners
  • Corresponding via email and telephone
  • Project coordination
  • End-end coordination of projects
  • Raise issues reported by customers
  • Approve complaints and process refunds when required
  • Resolve escalated customer inquires

Customer Service Skills and Experience:

  • Strong administration and customer service skills
  • 3+ years of customer service experience
  • Strong computer skills
  • Strong verbal and written communication skills
  • Strong computer skills and able to pick up company products
  • Comfortable working remote employees
  • Language skills are a strong bonus
  • Ability to multi-task and work in a fast-paced environment
  • Self-motivated

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: www.roberthalf.co.uk/privacy-notice.

Job Snapshot

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

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