Digital Customer Product Manager
at Robert Half International UK

Date Posted: 30/11/2019

Job Description

Ref ID:  06010-0011189760

 

Digital Customer Product Owner

As the Digital Customer Product Manager, you will be responsible for leading and developing Multiple cross functional teams across Bristol and London.

You will be responsible for delivering digital services and supporting the customers digital journey.

This is a senior position leading multiple teams in Bristol, London and supporting the business digital strategy.

The Role Profile:

  • Lead multiple cross-functional product teams in planning and prioritising digital initiatives aligned to the strategic agenda for customers.
  • Matrix manage the Product Owners in product management and delivery; driving consistency and excellence in standards, guidelines, tools and techniques.
  • Proactively engage and collaborate with business owners to create and deliver digital services that empower customers to interact with the company.
  • Responsible for our customer experience design team in the delivery of accessible and customer led features.
  • Develop the vision and strategies for digital customer product portfolio, focussing on delivering customer value in line with overall business goals.
  • Build and support business cases for the delivery of new customer digital products and capabilities as well as propose, agree and work within product budgets.
  • Foster a culture of autonomous, goal-oriented teams who are passionate about delivering best-in-class experiences by learning from customers and users.
  • Provide expertise and support to teams, including the setting and measuring of product goals and success metrics.
  • Work with the practice leads (e.g. from Architecture, Design, Development, Insight) to drive excellence and ongoing optimisation of processes and practices within the Product community.
  • The Product teams are located either in our London or Bristol offices and travel between sites is undertaken regularly.
  • This is a newly formed team which is expected to increase in size as they progress with the digital customer roadmap.
  • You will be critical to the recruitment and the continuing importance of design in the development of customer digital services.

Desired Expertise:

  • Strong extensive Product Management experience which demonstrates leadership of cross-functional teams in the design, development, delivery and innovation of digital products which meet customer and business needs.
  • Proven track record of delivering multiple digital online products and services.
  • Led the delivery of multiple high quality, complex projects and worked effectively with internal and external stakeholders to manage dependences, risks and issues; and feeding into internal governance processes.
  • Delivered projects with user experience and design embedded within the development of product and services.
  • Delivery of digital products and services to customers using agile development methodologies.
  • Experience of working with technical teams to deliver strategic projects.

The role is based in Bristol with weekly travel to London. The salary is dependent on experience however as a guide £80,000 - £90,000 plus an industry leading pension and benefits package.

For more information please apply or contact Nick House at Robert Half Technology.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: www.roberthalf.co.uk/privacy-notice.

Job Snapshot

  • Employee Type: Permanent
  • Location: Bristol, Bristol
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 30/11/2019

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