Facilities & Contract Manager
at Robert Half International UK

Date Posted: 15/10/2019

Job Description

Ref ID:  06040-0011058376


Facilities & Contract Manager


The Facilities & Contracts Manager is responsible for managing, monitoring and measuring the services provided by the outsource suppliers/vendors in line with the agreed service level agreements and key performance indicators.


  • Proactively manage all facilities services contracts in the Manchester office to ensure they meet the requirements of the business
  • Effectively manage the Manchester budget, working with Finance to provide commentary to the monthly report on actual vs budget and overall outlook.
  • Identify and detail any efficiency and or cost saving initiatives.
  • Manage, monitor and measure the services provided by the multiple suppliers/vendors and outsource suppliers in line with the agreed service level agreements and key performance indicators to ensure a high standard is always maintained
  • Take the lead in contract review meetings to ensure appropriate feedback is given and high service levels are set and maintained
  • Act as a point of contact and interface between the facilities service users and the outsource providers
  • Liaise with service providers to coordinate the works of contractors in line with business needs and operational hours
  • Process, authorise and monitor financial expenditure in the areas of the remit of the role
  • Prepare and provide regular verbal and written reports of service delivery and financial performance of the contracts for the Head of Facilities
  • Provide input into the annual budgeting process for the facilities department
  • Space planning of all office space considering churn and the need for future purchases of furniture or potential changes in the use of space
  • Maintain accurate CAD office plans and departmental headcount records and work with the Head of Facilities to ensure maximum space efficiency
  • Regular liaison with the BCP committee to ensure all business continuity processes and disaster recovery plans are up to date and follow a joined-up approach across all offices
  • Ensuring all contractual obligations and compliance standards are met by the providers and the contracts are reviewed regularly to maintain their commercial viability

Candidate Profile

  • Strong expertise and proven experience of managing outsourced providers in a multi-contract environment
  • Experience of managing the relationship between service users and outsourced providers
  • Proven ability to produce clear and detailed written reports
  • Ability to measure outsource service providers delivery
  • Ability to manage and monitor expenditure against budget
  • Strong interpersonal skills with an ability to communicate effectively with people of all levels
  • Ability to establish credibility quickly
  • Committed, flexible and strong customer service ethic
  • Enthusiastic and positive attitude
  • Good understanding of all aspects of facilities management including M&E
  • Proven IT skills

Salary: £50k

Hours: 9-5.30pm Monday to Friday

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: www.roberthalf.co.uk/privacy-notice.

Job Snapshot

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