German Speaking Customer Care Coordinator
at Robert Half International UK

Date Posted: 16/05/2019

Job Description

Ref ID:  06010-0010940159

 

Robert Half Office Team currently have a requirement for a German Customer Care Coordinator for an international business to join their busy team. This role incorporates the delivery of a high standard of customer care and act as an internal point of contact for the customer base.


This is a permanent role due to start ASAP. Due to the location of the role you will need to be able to drive.


Responsibilities

  • To support existing and new business development by ensuring that new and existing customers receive their orders in a timely fashion and all queries and problems are dealt with and resolved in a timely and professional manner.
  • To build/maintain relationships with existing customers and develop repeat sales via regular agreed call patterns
  • Working with field sales team to achieve/exceed sales targets for invoiced sales
  • Responsible for maintaining a central customer account library detailing all pertinent information by account including contact details, promotional activity and order book detail etc.
  • Responsible for ensuring the despatch of customer orders for designated area, meeting delivery dates required. Communication with customers regarding the above, including communication regarding any delays due to possible product shortages.
  • Responsible for keeping a clean and accurate order book on the Oracle system
  • Assist the Accounts Department in dealing with queries in a timely and professional manner.

Person Specification

  • Fluent in written and spoken German
  • Demonstrated sales, telemarketing, customer service or closely related experience preferably in a sales office or similar environment
  • Demonstrated ability to juggle multiple tasks and prioritise work load
  • Good telephone communication and interpersonal skills including the ability to be friendly, courteous, and tactful with the ability to establish a rapport.
  • A passion for providing excellent customer service

If you feel this role is suitable please contact Rachel Shaw at Robert Half Office Team on 0117 993 5454

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: www.roberthalf.co.uk/privacy-notice

Job Snapshot

  • Employee Type: Permanent
  • Location: Bristol, Bristol
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 16/05/2019

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

We help highly skilled professionals find rewarding jobs with leading companies in the UK and offer complimentary access to career guidance and resources and online training opportunities.

If you are a highly skilled professional let us help you find the career of your dreams; join our Talent Network!

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email

Are you looking for a new job? Check out these current opportunities: Finance and Accounting Jobs, Financial Services Jobs and IT - Technology Jobs