Head of Client Connected Services (Service Delivery)
at Robert Half International UK

Date Posted: 21/08/2019

Job Description

Ref ID:  06030-0011131259


Head of Client Connected Services (Senior Service Delivery Manager) - Leading Real Estate Firm - Central London

Established over 30 years ago and listed on the London Stock Exchange we are the leader in providing real estate, office & studio space across the UK and are still growing rapidly. We now employ over 200 people across the UK, the business has a real family feel to it were everyone works for each other and the opportunities to progress are endless.

A key element of our offering is the technology and connectivity provided in our buildings. The Head of Client Connected Services is responsible for implementing and evolving the customer connectivity proposition across the portfolio, working with multiple technology partners and driving strategic thinking in this specialist field for the company.

This is a critical role for our business and one that offers plenty of progression as the company expands.


  • Full commercial ownership of key 3rd party partnerships
  • Extensive external stakeholder management up to CXO level
  • Product and services roadmap in conjunction with key partners
  • P&L management for Client Connected Services
  • Joint marketing sign off for all connected services propositions
  • Customer satisfaction across all connected services and senior escalation point
  • Evolution of the connectivity strategy and partnership opportunities

Skills and Qualifications


  • Minimum 5 years' experience in a senior commercial management role
  • Experience working in long term partnerships with technical suppliers
  • Broad understanding of business grade connectivity products and services
  • Impeccable relationship management skills
  • Excellent written and verbal communication skills
  • Proven internal and external stakeholder management
  • Strong negotiation skills

Personal Attributes

  • Self-starter comfortable managing a virtual team
  • Great communicator
  • Solid appreciation of great customer service

Location - Central London

Salary - £75,000 - £85,000 + 20-30% Annual Bonus & Benefits

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: www.roberthalf.co.uk/privacy-notice.

Job Snapshot

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