Help Desk Analyst
at Robert Half International UK

Date Posted: 19/10/2019

Job Description

Ref ID:  06660-0011144265


Robert half is working with an IT company looking for their first line desk analyst. The right candidate will be single point of contact to all users and deal with any queries and providing updates.


  • Act as a main point of contact for all internal users reporting or highlighting issues with systems or equipment, installs of basic applications and scripts
  • Accountable in managing all Incidents and Service Requests to concurrence with the end-user, department, or location
  • Monitoring of all users SLAs, and internal OLAs for both Incidents and Service Requests
  • Coordinate and support global IT Production support groups to implement and support all Events and Incidents
  • Own and manage all user escalations and all SLA/OLA breeches through the appropriate channels
  • Ensure all the organisations procedures are followed and fully adopted


  • ITIL Foundation Certificate - Advantage
  • Operational experience / understanding across:
  • Knowledge of the end-to-end ITIL framework
  • 2-3 years of experience in working within a Service Desk environment
  • Ability to engage and partner with internal staff as required across all infrastructure platforms
  • Ability to work in a virtual team environment
  • Ability to identify problems and work to resolution as required
  • Ability to work in operational crisis situations
  • Strong understanding of Windows OS
  • Strong understanding of Microsoft Office Suites
  • Ability to work extremely high pressure situations
  • Ability to work on own initiative, with a high degree of autonomy
  • Self-motivated and self-monitoring

Salary & Benefits

23k salary

Great benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information:

Job Snapshot

  • Employee Type: Permanent
  • Location: Newbury, Berkshire
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 19/10/2019

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

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