Helpdesk Analyst
at Robert Half International UK

Date Posted: 15/09/2019

Job Description

Ref ID:  06490-0011123089


Robert Half are working with a well know business based in Didcot looking for a part-time helpdesk analyst to join them for a period of 3-6 months.


Key responsibilities

  • Perform basic installation, configuration, and maintenance tasks for Windows and/or Linux systems using standard deployment and management methods; also tracking and documenting as required
  • Troubleshoot basic OS / Network / Application related issues (Level 1 Troubleshooting)
  • Logging incidents in ServiceNow or assist users to help them log tickets as a first point of contact in IT
  • Engage 2nd or 3rd line support when necessary
  • Hardware troubleshooting and replacement
  • Train and support users conferencing room devices: projector, sound system, networking and any troubleshooting items.
  • Configure and provide end user support for desktops, laptops and printers
  • Manage desktop, laptops configurations and verifying patch management levels
  • Provide desktop, laptops support via telephone, remote session, or in-person for local sites


You will be an experienced helpdesk analyst, who is comfortable coming in fit into a fast-paced environment

This is a part time role worked on a rotaion basis of 3 days/2 days per week

Some travel to other sites may be required, ability to travel is essential


Our client is a well known business based in Didcot, Oxfordshire

Salary & Benefits

Based in Didcot

£120 - £170 per day

On-site parking available or close proximity to Didcot Parkway

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information:

Job Snapshot

  • Employee Type: Permanent
  • Location: Didcot, Oxfordshire
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 15/09/2019

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

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