Helpdesk Manager
at Robert Half International UK

Date Posted: 15/09/2019

Job Description

Ref ID:  06490-0011112555

 We are currently recruiting for a Helpdesk Manager to join an IT services company in North Oxfordshire. The client is looking for someone to manage the 1st and 2nd line teams and take care of the work allocations and client liaison. This is a perfect role for someone who has been technical previously and has leadership experience but now wants to let go of hands on technical responsibilities.

The role:

  • Manage the new starters, leavers and movers process including hardware allocation, stock levels, status and checklists
  • Maintain a thorough understanding of our customer's ICT landscape, staying up to date with software, hardware and infrastructure changes
  • Be the primary reference for the 1st and 2nd Line Teams
  • Resolve ICT issues for our customers in accordance with agreed procedures and SLAs
  • Ensure that documentation, manuals and procedures are kept up to date
  • Proactively look at ways of making improvements in all areas of the customer's ICT
  • Respond to issues received via the telephone, e-mail, call logging system, walk in visitors and monitoring systems, ensuring all issues are logged on the relevant call logging system
  • Liaise with IT suppliers regarding logging technical queries
  • Ensure daily checks are carried out to the agreed procedure

The candidate skill set:

  • Understanding of current desktop & infrastructure technology
  • Logical approach to solving problems
  • Able to organise and prioritise changing workloads
  • Provide proactive input regarding our customer's ICT landscape
  • Read, analyse, understand and apply relevant technical information, technical manuals and procedures
  • Write project documentation, procedures and technical manuals including diagrams
  • Friendly, approachable and able to communicate effectively via all mediums

The company:

The company is a growing business based in North Oxfordshire providing top quality IT services to their clients around Oxfordshire. They have a very friendly work environment with a great growth and development culture.

Salary and Benefits of the Helpdesk Manager:

This Helpdesk Manager role is paying between £32,000-£36,000 per annum with benefits including a nursery onsite, car leasing deals, gym flex, cycle to work etc.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: www.roberthalf.co.uk/privacy-notice.

Job Snapshot

  • Employee Type: Permanent
  • Location: Oxford, Oxfordshire
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 15/09/2019

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

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