IT Service Desk Analyst
at Robert Half International UK

Date Posted: 15/11/2019

Job Description

Ref ID:  637353826


IT Service Desk Analyst


A highly rated company with a fantastic reputation providing a unique opportunity are looking to fill the role of IT Service Desk Analyst on a fixed term 12 month contract. As the IT Service Desk Analyst you will act as the 1st point of contact for the IT department, to ensure all jobs are logged to the correct team and deliver consistently high levels of customer service.

Role & Responsibilities:

•Answer incoming calls / emails to the service desk, logging all calls into Jira service desk and assigning to the relevant team

•Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution

•Liaise with users, offer support over the phone with 1st level issues, eg. Account lockouts, password changes and basic IT requests

•Keep departmental documentation up to date

•Create new user accounts, in line with IT policy

•Liaise with third part suppliers to procure hardware, software and maintenance

•Produce and maintain documentation required for IT infrastructure management

Essential Skills & Experience:

•Experience of providing IT hardware, desktop and laptop support

•Experience of providing support to mobile phones and tablets

•Experience of providing support with printers and scanners

•Knowledge of MS Office, Windows OS, CAD products, Adobe and other IT installed software

•Knowledge of hardware including monitors, keyboard, mice and docking stations


•Salary up to £26K (12 month contract)

•25 days holiday (+ Bank Holiday and time off at Christmas)

•Private Healthcare


Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information:

Job Snapshot

  • Employee Type: Contract
  • Location: Maidstone, Kent
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 15/11/2019

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

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