IT Support Technician
at Robert Half International UK

Date Posted: 15/02/2020

Job Description

Ref ID:  06650-0011334442


Robert Half are currently recruiting an exciting role for one of the world's leading independent research and technology organisations. A Support Technician is required to join the IT team within the state-of-the-art office space in Cambridge.

The helpdesk team provide 1st and 2nd level IT technical support for over 700 users, managing 15,000 helpdesk calls a year within a Microsoft environment.

As a member of the IT support desk you shall be an enthusiastic, hardworking individual who is keen to be a part of a busy team, in this predominantly customer facing role.

Ideally, you will possess experience in a helpdesk environment that has equipped you with a sound understanding of its function, an effective working knowledge of Microsoft Windows 7 and Microsoft Office 2010 applications and a proactive and innovative approach to problem solving.

Main duties and responsibilities will include:

  • Answer IT helpdesk enquiries, dealing with calls appropriately and accurately logging calls and information.
  • Organise/ issue IT loan equipment and providing Wi-Fi assistance to staff and visitors.
  • Provide software and technical support.
  • Administer employee IT requirements.
  • Update the knowledge base in TrackIT.
  • Administration of Sharefile.
  • Support on-line meetings & liaise closely with users/keeping staff informed of call progress.
  • Deliver an effective client service to internal and external customers.
  • Develop specialist expertise as appropriate.
  • Solve problems through investigation and negotiation.
  • Oversee and deliver technical support, advise and guide NSIRC PhD students on IT issues.
  • Provide support for NSIRC to the same TWI SLA standards.
  • Conduct themselves in line with TWI's values of teamwork, innovation, taking responsibility, customer focus, adaptability and respect.

Success in your application requires:

  • Excellent written and verbal communication skills.
  • Proven customer service and administration skills.
  • The ability to work with minimum supervision.
  • A desire to deliver a professional service to internal and external customers.

In return you will receive a competitive basic salary, fantastic benefits package and career progression opportunities.

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information:

Job Snapshot

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