IT Technician
at Robert Half International UK

Date Posted: 16/09/2019

Job Description

Ref ID:  06020RHSIG


The Company

They are experts at transforming commercial space. With over 20 years' experience operating in the fast-paced and dynamic retail sector, they provide a true end-to-end service; from store construction and consolidation, to fixture procurement, projects and mechanical & electrical installation.

Ranked in the top 10% of the 2019 Sunday Times International FastTrack 200 awards, they've been acknowledged as being one of Britain's fastest growing private companies.

It's their people that make them who they are, and they are proud to have some of the most experienced, knowledgeable, passionate and dedicated individuals within the industry, at every level in our business.

The Role

Your primary responsibility is to provide an efficient and effective service to internal employees by assisting with technical, telephony and case management queries via a help desk. Your duties will include:

  • Responding to user support requests submitted to the help desk
  • Assist with IT and change issues via telephone or in person
  • Liaise directly with external providers to assist in resolving issues
  • Take a lead role in setting up new starters and processing leavers
  • Complete daily and weekly IT administration tasks accurately
  • Support the IT and Change Department in the delivery of various tasks and ad hoc projects

You will also need to demonstrate an understanding of the below systems and programmes:

  • Active Directory
  • Windows
  • Windows Server
  • Office 365
  • SharePoint
  • PC and Laptop hardware/software troubleshooting
  • Networking - TCP/IP stack, Routers, Firewalls, Wi-Fi
  • Mobile phone/tablet troubleshooting
  • Technical Documentation
  • IT Security - Administration and Policy control

Salary & Benefits

  • £18000 to £22000
  • 23 days holiday plus stats (increasing with service to a maximum of 25 days)
  • Pension Contribution
  • Free Car Parking
  • Ability to participate in the Cycle to Work Scheme (post probation period)

Hours Per Week: 40 (Monday to Friday)

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information:

Job Snapshot

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

We help highly skilled professionals find rewarding jobs with leading companies in the UK and offer complimentary access to career guidance and resources and online training opportunities.

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