Senior Service Desk Analyst
at Robert Half International UK

Date Posted: 06/12/2019

Job Description

Ref ID:  06020-0011246503


The Company

Robert Half are recruiting for a Senior Service Desk Analyst to join a well-known, globally recognised, professional services firm in Leeds City Centre.

You will be working in a fast paced, dynamic environment and will have solid experience in a IT support role, and excel in a customer-focused capacity.

The Role

As IT Help-desk Support Analyst, reporting into the IT Manager, you will be responsible for providing diagnosis, analysis and resolutions, fielding all queries from the end user.

Here you should expect a wide range of technical support issues and be able to provide solutions in a simple, clear, customer friendly manner.

As well as the 'business as usual' of the role, you'll also have a key involvement in a number of exciting IT projects the firm are working on, including system upgrades, cloud migrations, Windows 10 rollouts…. And many more!

Duties will include:

  • Deal with all query escalations coming through and provide solutions where possible, owning the resolution of each customer query
  • Using the ticketing system to log, work and resolve requests
  • Ensure the ITIL frameworks are adhered to
  • PC and servicer configuration and troubleshooting
  • Highlight improvement areas to the business
  • Daily system checks including backup monitoring and reporting
  • Liaise with other IT teams globally

The successful candidate will have a broad technical background and experience in the following skills:

  • Possess hands on troubleshooting experience
  • Have a good technical knowledge of all desktop hardware (workstations, printers, servers, mobile devices, networks etc)
  • Demonstrate network troubleshooting and telephony system skills
  • Strong communication skills
  • Ideally have a minimum of 2 years' experience within 2nd line support

Salary & Benefits

  • £25,000-30,000 depending on experience
  • 25 days holiday + bank holidays
  • Competitive wider benefits package

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information:

Job Snapshot

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

We help highly skilled professionals find rewarding jobs with leading companies in the UK and offer complimentary access to career guidance and resources and online training opportunities.

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