Service Desk - 1st Line/2nd Line (Win10/LAN/WAN)
at Robert Half International UK

Date Posted: 18/03/2020

Job Description

Ref ID:  06040-0011383524

 

Are you a Service Desk Analyst professional looking for a 3 month Contract role in Liverpool? Our client, a leading organisation within a fast paced sector need you now! Day rate up to £130/day and dependent on experience & references - interviews this week!

As the Service Desk Agent you'll be the first point of call for this organisation with the following responsibilities:

  • 1st & 2nd line support of UK IT systems, Infrastructure and applications
  • Monitor, manage and expedite logged issues to a satisfactory resolution
  • Ensure Group and UK IT policies and procedures adhered to and in line with Best Practice
  • Patch management of applications, servers and workstations/laptops
  • Laptop build and configuration
  • Contribute to IT meetings to share knowledge and flag issues
  • Ad hoc project and investigation works when required

As the Service Desk agent, you will ideally have the following skills, experience and/or background:

  • Preferably degree educated or equivalent in IT related discipline
  • 1+ years' experience of IT Support, preferably in a fast paced manufacturing or industrial environment
  • Good knowledge of best practice / IT Service Delivery (ITIL)
  • Microsoft front and back office products - Office Windows 2003/2008, 7, SQL, Active Directory, GPO
  • Experience supporting Microsoft Dynamics NAV (Navision)
  • Experience of local and wide area network technology (LAN, WAN, DNS, DHCP)
  • Familiar with Backup and Restore processes
  • Active Directory Management

You will demonstrate the following:

  • Confident, highly motivated self-starter
  • Team player
  • Excellent literacy and numeracy
  • Strong focus on Service Delivery
  • Organised, logical, diligent and thorough
  • Effective and efficient time management
  • Excellent communication at all levels

This will be an initial 3 month contract based in Liverpool working within fast paced organisation with a great culture and location.

Day rate up to £130 with interview this week and start next week - apply now for more details!

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information: www.roberthalf.co.uk/privacy-notice.

Job Snapshot

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

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