Service Desk Analyst Level 1
at Robert Half International UK

Date Posted: 22/06/2019

Job Description

Ref ID:  06660-7832987M


A contract Service Desk Analyst Level 1 is required to join a global technology business based in Thatcham for a minimum period of 12 months. If you are an immediately available customer service professional with an interest in, or some experience of IT help desk and user support then please apply to find out more.

This is a critical role within a relatively new IT service desk team which will suit a candidate used to working with a high degree of accuracy and who has the ability to pro-actively resolve issues quickly and efficiently.

The Role

In this contract Service Desk Analyst Level 1 role you will be responsible for:

  • Providing 1st Line support for staff in all areas of infrastructure and software support
  • Escalating incidents where progress is not satisfactory
  • Performing and logging planned checks
  • Establishing and maintaining high levels of incident ownership through incident lifecycle to a satisfactory conclusion
  • Publishing and updating Support Documentation to ensure knowledge base is maintained to a high standard
  • Analysing the nature of queries and customer problems and provide suitable solutions within satisfactory timescales
  • Providing a exceptional level of customer experience at all times

Your Profile

The successful Service Desk Analyst Level 1 will be an experienced IT professional who is immediately available and can demonstrate a high degree of attention to detail and customer service in previous roles. Experience in a fast-paced customer-service environment is essential.

The Company

Our client is a growing global business within the Technology sector with its headquarters based in Thatcham. You will be part of a compact service desk team of five people so being a team player is essential. There is ample parking available and the nearest train station is a mere ten-minute walk away.

Salary & Benefits

This contract Service Desk Analyst Level 1 role will pay £21,000-23,000 per annum plus standard benefits and performance related bonus. Parking is provided.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms:

Job Snapshot

  • Employee Type: Permanent
  • Location: Thatcham, Berkshire
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 22/06/2019

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

We help highly skilled professionals find rewarding jobs with leading companies in the UK and offer complimentary access to career guidance and resources and online training opportunities.

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