Service Desk Manager
at Robert Half International UK

Date Posted: 18/03/2020

Job Description

Ref ID:  06040-0011383670



Having been a leader in Managed IT Services in East Lancashire for over 10 years, our client is going through a digital transformation and has created a new role for an experienced IT Support Manager. This role is ideal for those who enjoy leadership but still want to maintain their technical skills by staying in a hands-on role. This company is renowned for having a culture for innovation and as a result has remained the local leaders.


In this newly created role, the IT support Manager will play a critical role in supporting the internal infrastructure of the business as well as supporting & troubleshooting to internal and external customers. As the lead, you will be required to provide mentoring and leadership to junior members of the team and act as a final escalation point for 1st, 2nd and 3rd level support.

Responsibilities include:

This will include but will not be limited to:

  • ITIL Subject Matter Expert and ability to Train
  • Provide 3rd level support across the Microsoft Stack
  • Troubleshoot and resolve issues relating to customer network access and network connectivity issues
  • Troubleshoot and resolve users network performance issues
  • Providing user and functional support
  • Support the network and security infrastructure


This role would be the right fit for an enthusiastic individual who has excellent customer service skills whilst being able to demonstrate logical problem solving / troubleshooting skills and is looking forward to progressing their IT career within the IT Managed Services sector.

The following is required:

  • 4-5 years in a similar role / Service Desk Manager
  • Proven experience in previous Senior systems support engineer or IT Management
  • Show fundamental networking knowledge with TCP/IP, routing protocols etc
  • Experience with technologies such as Office 365, and Infrastructure Technologies
  • Excellent customer service & communication skills
  • Displays willingness to learn
  • Resilient, hardworking and motivated personality

Salary & Benefits

The salary is massively competitive for the average in the local area.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information:

Job Snapshot

  • Employee Type: Permanent
  • Location: Burnley, Lancashire
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 18/03/2020

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

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