Service Operations Lead
at Robert Half International UK

Date Posted: 14/10/2019

Job Description

Ref ID:  06490-0011159392


A growing SME based near Cirencester who are experiencing impressive growth are looking to recruit a Service Operations Lead to manage their service desk and infrastructure, offering up to £45,000 depending on experience

This is an exciting opportunity for someone who is keen to be using latest tech and who wants to develop their leadership and managerial skills


As Service Operations Lead, you will be responsible for managing and leading a small service desk and infrastructure team who are responsible for providing support to a local userbase. This will include:

  • oversee all aspects of IT infrastructure, database, backup recovery and compliance
  • lead on improving cyber security
  • act as escalation point (including Major Incident Management)
  • own the IT Change process
  • work closely with stakeholders internally to improve user experience, as well as managing relationships with 3rd parties and external vendors
  • manage a small team (training, mentoring, recruitment etc.)


Applicants will have:

  • experience in supervising a small team
  • have broad experience across 1st-3rd line support
  • technical experience in Office 365, Active Directory, Windows Servers/Desktops, Exchange, Firewalls, Networks (LAN & WAN), Security Management


A growing SME business based near Cirencester

Salary & Benefits

£40-45,000 plus 25 days leave, pension scheme, performance related bonus

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training. If you wish to apply for this position please read our Privacy Notice which details how we may use, process, store and disclose your Personal Information:

Job Snapshot

About Us

Robert Half is the world’s first and largest specialized recruitment consultancy. The company has over 60 years experience providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, and technology professionals.

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