Customer Service Specialist
at Ronin Staffing

Date Posted: 8/22/2019

Job Description

Assignment: 4 Months

Pay: $18-20/hr

Position Summary:

The primary role of the CSR Process Analyst is to support the Manager, Customer Service and Director of Contracts & Customer Service with the management and analysis of customer order and performance data in order to support customer portal demands and improve order entry efficiency.    

Primary Responsibilities:

• Develop and maintain a standardized, departmental approach to engaging with customer orders (by means of customer portals, e-mail orders, etc.) to ensure customer orders are entered promptly and correctly and to ensure that all customer order changes are anticipated, known and acted upon.

• Generate daily order exception/changes reports to facilitate prompt PO modifications

• Look for ways to utilize ERP and CRM systems and other technologies to make order processing more efficient.

• Provide input on upcoming orders to ensure all requirements are understood, achieved, ensuring lead times are respected, communicated and improved, continually monitoring and communicating order status as necessary.

• Provide regular communications to Team Manager and Director about order customer issues.

*Skills and Experience

Requirements & Skills:

  • BS/BA degree preferred
  • 1-2+ years of manufacturing data analysis experience   
  • Experience in the aviation industry or related is preferred. 
  • Practiced collaborative communication skills are essential.
  • Must have excellent interpersonal skills.
  • Demonstrated experience with purchase order entry and ERP exposure (Oracle, M2M, SAP)
  • Proficiency with MS Office Suite (Word, Excel, Access, PowerPoint)

Job Snapshot

About Us

Founded in 1999 as a woman- and minority-owned IT staffing organization, Ronin Staffing has grown into a full-service staffing search firm that recruits and places qualified and quality candidates with expertise in a wide range of areas, including Engineering, Aerospace, Administration, Accounting/Financing, to name a few. We offer contract-only, contract-to-hire or direct-hire services to our clients and our contractors alike.

Our team of experienced, dynamic and tenacious recruiting specialists will provide you with the personal assistance you need to keep your career moving onward and upward. Whether you are looking for hourly, mid-management or executive level positions, you can be confident in our recruiters’ ability to match you with just the right assignments with just the right companies to suit your needs. Many members of our staff have backgrounds in the industries for which they now recruit, and Ronin has become one of the leaders in providing professionals to Fortune 100, 500, and 1000 companies.

We are proud to offer you a full line of services to help you to meet your career objectives, including resume assistance, human resources consulting, and expert guidance on professional interviewing techniques. We also offer direct deposit and a competitive benefits package.

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