Customer Support Rep
at Ronin Staffing

Date Posted: 7/16/2020

Job Description

Job Title: Customer Support Rep (Travel & Expense Team)
Pay Rate: $18-20/hr
Location: Los Angeles, CA 90007
Duration: 6 month contract


Education: Diploma. 3-5 years in a fast paced customer service environment.

Systems Used: Utilize the Travel & Expense Portal (powered by SAP Concur) to request travel, book travel and expense reimbursements. Candidate does not need to have experience in this system, department will train.

The Travel and Expense team is in need of a very strong Customer Service Rep who can manage a high volume of users and inquiries. This position requires heavy customer service/support and is a very fast paced environment. Candidate must have strong written/verbal communication skills so they can intelligently respond to users in a professional manner. Also seeking candidate with intermediate skill level of Microsoft Excel to assist with reviewing travel and expense data. Using a ticketing system coupled with other resources, candidate will support all USC users who have travel and non-travel expenses.

Ideal candidate: Candidate must be dependable, responsible, flexible in daily work needs and MUST be able to multi-task. Candidate must have the ability to own a process and be eager to make a huge footprint in supporting the users and travel needs for education/USC.

Here is a quick description for the Travel and Expense Customer Service Role:

Skills:
• Strong customer service (written & verbal)
• Decision making/ judgement
• Maintain confidentiality
• Microsoft Excel ( Intermediate Skill Level)
• Policy interpretation
• Problem solving

Duties:
• Monitor and respond to user inquiries in Travel & Expense online service request ticketing system
• Educate users on the procedures for the request and expense reports within the Travel & Expense Portal
• Identify and research user issues related to the Travel & Expense Portal
• Answer Travel & Expense support line
• Review Travel & Expense data in Microsoft Excel

Job Snapshot

  • Employee Type: Contractor
  • Location: Los Angeles, CA
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 7/16/2020

About Us

Founded in 1999 as a woman- and minority-owned IT staffing organization, Ronin Staffing has grown into a full-service staffing search firm that recruits and places qualified and quality candidates with expertise in a wide range of areas, including Engineering, Aerospace, Administration, Accounting/Financing, to name a few. We offer contract-only, contract-to-hire or direct-hire services to our clients and our contractors alike.

Our team of experienced, dynamic and tenacious recruiting specialists will provide you with the personal assistance you need to keep your career moving onward and upward. Whether you are looking for hourly, mid-management or executive level positions, you can be confident in our recruiters’ ability to match you with just the right assignments with just the right companies to suit your needs. Many members of our staff have backgrounds in the industries for which they now recruit, and Ronin has become one of the leaders in providing professionals to Fortune 100, 500, and 1000 companies.

We are proud to offer you a full line of services to help you to meet your career objectives, including resume assistance, human resources consulting, and expert guidance on professional interviewing techniques. We also offer direct deposit and a competitive benefits package.

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