Dealer Performance Quality Representative
at Ronin Staffing

Date Posted: 11/27/2019

Job Description

Position Title: Dealer Performance Quality Representative #214919 
Rate: $26.05/hr 
Location: Smyrna, TN 37167
Duration: Long term / indefinite contract + possible hire after 1 year on assignment 

Position Description:
This role will be responsible for supporting Direct Communication (DC) team with gathering information from Nissan and Infiniti dealers through phone contact in timely and efficient manner.  Effectively interact with dealer personnel to extract technical information generated by targeted open Repair Orders. 

Job functions Include but are not limited to: 
-  Contact dealerships to gather technical information generated from Targeted Repair Orders. 
-  Effectively communicate with dealer personnel to quickly and accurately gather this information and then transfer information to DC team/FQI engineer for Technical Report generation.  
-  Interact with Technical Services Managers, DC team, and FQI engineers to efficiently and accurately transfer technical information to proper countermeasure group.  
-  Help maintain DC information data bases.
- Designs and installs quality control process sampling systems, procedures and statistical techniques.
- Designs or specifies inspection and testing mechanisms and equipment.
- Analyzes production limitations and standards.
- Recommends revision of specifications when indicated.
- Formulates or assists in formulating quality control policies and procedures.
- Develops the economics of any quality control program when required.

- Bachelors degree 
- 1 - 5 years of related experience in a call center, customer service, or automotive/dealership setting. 

Job Snapshot

About Us

Founded in 1999 as a woman- and minority-owned IT staffing organization, Ronin Staffing has grown into a full-service staffing search firm that recruits and places qualified and quality candidates with expertise in a wide range of areas, including Engineering, Aerospace, Administration, Accounting/Financing, to name a few. We offer contract-only, contract-to-hire or direct-hire services to our clients and our contractors alike.

Our team of experienced, dynamic and tenacious recruiting specialists will provide you with the personal assistance you need to keep your career moving onward and upward. Whether you are looking for hourly, mid-management or executive level positions, you can be confident in our recruiters’ ability to match you with just the right assignments with just the right companies to suit your needs. Many members of our staff have backgrounds in the industries for which they now recruit, and Ronin has become one of the leaders in providing professionals to Fortune 100, 500, and 1000 companies.

We are proud to offer you a full line of services to help you to meet your career objectives, including resume assistance, human resources consulting, and expert guidance on professional interviewing techniques. We also offer direct deposit and a competitive benefits package.

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