Dealer Support Technical Specialist
at Ronin Staffing

Date Posted: 11/23/2019

Job Description

Position Title: Dealer Support Technical Specialist #215073 - 2 Openings 
Rate: $36.43/hr 
Location: Smyrna, TN 37167
Duration: Long term / indefinite contract + possible hire after 1 year on assignment 

Position Description:
Answers requests from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by Engineering staff.

Position Duties:

  • Provides vehicle repair recommendations, technical assistance, and direction to dealership service technicians regarding vehicle maintenance, service or repair.
  • Provides support consistent with brand values, profitability and cost reduction goals.
  • Documents all requests with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
  • Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind.
  • Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
  • Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.

Requirements:
Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of automobiles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.

Experience: Three or more years of directly related professional level automotive experience.

Education: High school diploma or GED. Related experience, college or technical courses, seminars and OE training a plus. Certification as an ASE Master Technician preferred.

Computer Skills: Typing test will be required. Basic knowledge of Microsoft Office Suite and other PC applications.

Job Snapshot

  • Employee Type: Contractor
  • Location: Smyrna, TN
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 11/23/2019

About Us

Founded in 1999 as a woman- and minority-owned IT staffing organization, Ronin Staffing has grown into a full-service staffing search firm that recruits and places qualified and quality candidates with expertise in a wide range of areas, including Engineering, Aerospace, Administration, Accounting/Financing, to name a few. We offer contract-only, contract-to-hire or direct-hire services to our clients and our contractors alike.

Our team of experienced, dynamic and tenacious recruiting specialists will provide you with the personal assistance you need to keep your career moving onward and upward. Whether you are looking for hourly, mid-management or executive level positions, you can be confident in our recruiters’ ability to match you with just the right assignments with just the right companies to suit your needs. Many members of our staff have backgrounds in the industries for which they now recruit, and Ronin has become one of the leaders in providing professionals to Fortune 100, 500, and 1000 companies.

We are proud to offer you a full line of services to help you to meet your career objectives, including resume assistance, human resources consulting, and expert guidance on professional interviewing techniques. We also offer direct deposit and a competitive benefits package.

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