HR Call Center Representative
at Ronin Staffing

Date Posted: 1/18/2020

Job Description

Position Title: HR Call Center Representative #214823
Rate: $18.62/hr 
Location: Murfreesboro, TN 37129
Duration: Long term / indefinite contract + possible hire after 1 year on assignment 

Job Summary:
First point of contact (Tier 1) for inbound Human Resources and Benefits questions, processing requests, and appeals.  Support broad range of HR subjects.  Partners with other internal and cross-functional teams as needed.

Job Duties:
- Handle inbound calls from the Company’s multi-state employees covering a broad range of reasons, questions and issues for initial contact.
- Educate callers on policies, programs, and processes related to questions/issues.
- Utilize applicable systems tools (e.g. OpenScapes, Enwisen, Knowledge base, PeopleSoft) tools and resources to access specific HR-related information to provide detailed explanations.
- Provide guidance to employees on how to access information directly through employee self-service tools and WINHR website.
- Explain plan provisions and eligibility to a pre-defined depth.
- Open appropriate cases as necessary to escalated request requiring in-depth analysis or expertise of Tier 2.

Job Knowledge and Skill: 
- Preferred knowledge/experience in: Customer Service, HR, Benefits, Time and Attendance, FMLA, Payroll.
- Ability to handle confidential and sensitive information with tact and discretion.
- Ability to diffuse distraught callers, help identify, articulate, and appropriately escalate issues.
- Display sound judgment, empathy, understanding and patience.
- Organized, dependable, flexible, and motivated
- 1-2 years combined customer service (preferably in a call center environment) and HR experience.
- 2 years of college or equivalent, (Human Resources, Business, or related field) preferred
Computer Skills: 
- Proficient in using Microsoft office products such as Excel, Word, and Access. 

Job Snapshot

  • Employee Type: Contractor
  • Location: Murfreesboro, TN
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 1/18/2020

About Us

Founded in 1999 as a woman- and minority-owned IT staffing organization, Ronin Staffing has grown into a full-service staffing search firm that recruits and places qualified and quality candidates with expertise in a wide range of areas, including Engineering, Aerospace, Administration, Accounting/Financing, to name a few. We offer contract-only, contract-to-hire or direct-hire services to our clients and our contractors alike.

Our team of experienced, dynamic and tenacious recruiting specialists will provide you with the personal assistance you need to keep your career moving onward and upward. Whether you are looking for hourly, mid-management or executive level positions, you can be confident in our recruiters’ ability to match you with just the right assignments with just the right companies to suit your needs. Many members of our staff have backgrounds in the industries for which they now recruit, and Ronin has become one of the leaders in providing professionals to Fortune 100, 500, and 1000 companies.

We are proud to offer you a full line of services to help you to meet your career objectives, including resume assistance, human resources consulting, and expert guidance on professional interviewing techniques. We also offer direct deposit and a competitive benefits package.

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