Medical Call Center Representative - Senior
at Ronin Staffing

Date Posted: 10/30/2019

Job Description

Title: Sr. Medical Call Center Representative (6 openings)
Pay: $19.99/hr
Location: Alhambra, CA 91803
Length: 3-6 months contract + possible extension and/or conversion
Hours: Varies: open 7am-7pm staggered shifts, possible weekend
Parking: Free/Provided


Job Summary:
Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. Schedules and confirms initial and follow-up medical appointments, registers patients and performs insurance verification.

Responsibilities:
Schedules high volume client appointments according to provider availability and specialty. Maintains daily, weekly and monthly client appointments. Communicates schedules to students, faculty, staff, or other medical facilities, as appropriate. Provides a high level of customer service for all clients. Receives and screens client telephone calls or visits. Takes messages and provides information to clients or customers. Registers client according to established protocol. Confirms client's identification and demographic information. Maintains client accounts and refers to business office as necessary. Reviews schedule on a regular basis and communicates any changes, such as no shows, time constraints, conflicts and other scheduling difficulties to appropriate personnel. Maintains electronic files, databases and records used to prepare master scheduling template documents.  Performs clerical duties, such as data entry, filing, faxing, photocopying, distributing mail, and/or performs other incidental department tasks, as assigned. Covers other areas as needed. Ensures patient's right to privacy, safety and confidentiality are maintained in accordance with HIPPA regulations. Maintains a safe environment in accordance with compliance standards, policies and safety regulations. Ensures compliance with established infection control policies.

Requirements:

  • 2 years of experience working in a clinical or hospital setting.
  • Experience scheduling appointments and maintaining multiple calendars.
  • Knowledge of medical terminology.
  • Knowledge of HIPPA compliance and various insurance types.
  • Demonstrated interpersonal, written and oral communication skills and empathy when communicating with patients. Ability to multi-task.
  • Bilingual: Spanish, Chinese and other languages preferred.
  • ATTENDANCE/PUNCTUAL IS VERY STRICT
  • Required license/certification: Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.


Job Snapshot

  • Employee Type: Contractor
  • Location: Alhambra, CA
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 10/30/2019

About Us

Founded in 1999 as a woman- and minority-owned IT staffing organization, Ronin Staffing has grown into a full-service staffing search firm that recruits and places qualified and quality candidates with expertise in a wide range of areas, including Engineering, Aerospace, Administration, Accounting/Financing, to name a few. We offer contract-only, contract-to-hire or direct-hire services to our clients and our contractors alike.

Our team of experienced, dynamic and tenacious recruiting specialists will provide you with the personal assistance you need to keep your career moving onward and upward. Whether you are looking for hourly, mid-management or executive level positions, you can be confident in our recruiters’ ability to match you with just the right assignments with just the right companies to suit your needs. Many members of our staff have backgrounds in the industries for which they now recruit, and Ronin has become one of the leaders in providing professionals to Fortune 100, 500, and 1000 companies.

We are proud to offer you a full line of services to help you to meet your career objectives, including resume assistance, human resources consulting, and expert guidance on professional interviewing techniques. We also offer direct deposit and a competitive benefits package.

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