Call Agent (44-4F)
at Salem Clinic

Date Posted: 7/30/2018

Job Description

Hours: Full-time, 40 hours/week, M-F, 8:00-5:00
Location: Main
Department:
Patient Service, Call Center

Job Summary/Position Objective: Our patient service specialists (or call agents) screen and schedule patient appointments, create and route patient tasks; serve as liaison between patient and medical support staff; and perform related clerical duties.


Essential Functions: 



  1. Answer telephones promptly and cordially, following the department scripting and protocol.

  2. Take messages and relay information to the nursing staff or physician, or make appointments as indicated by the circumstances and medical office policy.

  3. Cancel and reschedule appointments as directed by the template detail clerk or team leader.

  4. Review future appointments to ensure appropriate utilization of appointment time slots.

  5. Work closely with providers, nursing, and reception staff to oversee template scheduling problems.

  6. Confirm and input account and patient demographic information.

  7. Participate in departmental meetings, for patient service.  Problem solving groups and in-service educational opportunities on an ongoing basis.

  8. Transfer patient portal messages to appropriate parties.




Other Duties: 



  1. Serve as mentor to new staff and students as assigned.

  2. Perform other duties as requested.

  3. Make policy or procedure recommendations to Team Leader.

  4. Assist in the training of new employees.



Job Requirements

Required Knowledge, Skills, Abilities: 

  1. Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
  2. Ability to communicate clearly, professionally, and courteously.  Ability to read, understand, and follow oral and written instruction.
  3. Ability to process a large amount of incoming calls.
  4. Ability to work in a fast paced environment, while keeping close attention to accuracy.
  5. Ability to accurately take messages and schedule appointments.
  6. Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff.  Must be able to pass the required spelling and typing test.
  7. Must be able to work flexible hours and shifts.
  8. Must be detail-oriented and have the ability to prioritize a variety of tasks.
  9. Must be able to work independently and as a team participant.


Preferred Qualifications: 

  1. One year work experience in a medical office setting.
  2. Knowledge of medical terminology desirable.
  3. Previous experience with computer and word processing.
  4. CPR certification.

Job Snapshot

About Us

Founded in 1925, Salem Clinic is deeply rooted in the Salem and Keizer medical communities. We have steadily grown from a three physician practice to one that includes over ninety healthcare providers and 500 staff members. Our multi-specialty group practice design benefits patients through every phase of life. Our physicians represent family medicine, internal medicine, general surgery, obstetrics and gynecology, urgent care and hospital medicine.

Our five convenient locations bring healthcare close to home for our patients. In addition to our primary care physicians and specialists, Salem Clinic also maintains a full service laboratory with a robust testing menu and an imaging department with highly skilled technologists. The Clinic’s ancillary testing capabilities include general x-ray, bone densitometry, CT, MRI, ultrasound, echocardiography, mammography, EKG, nuclear medicine and all varieties of blood, urine and other specimen collection and testing.

The large multi-specialty group practice setting enables Salem Clinic to provide patients with truly comprehensive care. We are large enough to have the resources to be on the cutting edge of technology and care models and small enough that every individual staff member can be heard and can affect change.

Salem Clinic staff and physicians are held high standards for customer service and teamwork creating a professional and friendly work environment for all to enjoy!

Are you interested in joining our team? We are looking for customer service oriented persons who enjoy working in a fast-paced, team-based, ever changing environment. We want persons who are looking for long-term employment. We reward longevity with a generous retirement benefit that includes a 10% contribution, with no matching required.

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