Patient Service Float, ASC, Front Desk, Call Center, South & Keizer Locations (70-2P)
at Salem Clinic

Date Posted: 7/16/2020

Job Description

Hours: Part-time, 22.5 hours/week, must be available M-F 3p-8p. Weekly schedule provided with a call morning of if schedule changes.
Location: ASC, Front Desk, Call Center, South & Keizer Locations
Patient Service Float

Job Summary/Position Objective:

Assists patient service departments as needed.  Greets, instructs, directs, and schedules patients and visitors.  Answers phones, makes appointments and takes messages for patients in the call center.  Serves as liaison between patient and medical support staff.

Essential Functions: 

  1. Work flexible hours and shifts.
  2. Answer telephones promptly and cordially, following the department scripting and protocol.
  3. Take messages and relay information to the nursing staff or physician, or make appointments as indicated by the circumstances and medical office policy.
  4. Cancel and reschedule appointments as directed by the template detail clerk or team leader.
  5. Review future appointments to ensure appropriate utilization of appointment time slots.
  6. Greet patients and visitors in a prompt, courteous, and helpful manner.
  7. Obtain referrals if needed for coordination of insurance benefits.
  8. Check in patients, verify and update necessary information in the medical record.  Input pertinent demographics, insurance information, and appointment data into automated appointment system, electronic health record and on patient processing documents as needed.
  9. Determine, inform, and collect appropriate visit fees.  Validate patient visits, document and certify payments, and balance the cash drawers.
  10. Refer patients to the Credit or Business Office for clarification of insurance coverage as needed.
  11. Refer to Patient & Provider Relations for resolution of disputes and/or patient concerns as needed.
  12. Observe waiting areas and reassure patients awaiting service for lengthy periods of time.  Notify licensed medical and/or nursing personnel of patient emergencies, need for assistance, or lengthy waits.
  13. Distribute and/or assist patient in completion of forms.
  14. Participate in departmental meetings, problem solving groups, and in-service educational opportunities on an on going basis.

Other Duties: 

  1. Serve as mentor to new staff and students as assigned.
  2. Perform other duties as requested.
  3. Assist in training of new employees.

Job Requirements

Required Knowledge, Skills, Abilities: 

  1. Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
  2. Ability to communicate clearly, professionally, and courteously.  Ability to read, understand, and follow oral and written instruction.
  3. Ability to work in a fast paced environment, while keeping close attention to accuracy.
  4. Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff.  Must be able to pass the required spelling and typing test.
  5. Must be able to work flexible hours and shifts.
  6. Must be detail-oriented and have the ability to prioritize a variety of tasks.
  7. Ability to work independently and as a team participant.

Preferred Qualifications: 

  1. One year work experience in a medical office setting.
  2. Knowledge of medical terminology desirable.
  3. Previous experience with cash handling, word processing, and using computers.
  4. CPR certification.

Job Snapshot

About Us

Founded in 1925, Salem Clinic is deeply rooted in the Salem and Keizer medical communities. We have steadily grown from a three physician practice to one that includes over ninety healthcare providers and 500 staff members. Our multi-specialty group practice design benefits patients through every phase of life. Our physicians represent family medicine, internal medicine, general surgery, obstetrics and gynecology, urgent care and hospital medicine.

Our five convenient locations bring healthcare close to home for our patients. In addition to our primary care physicians and specialists, Salem Clinic also maintains a full service laboratory with a robust testing menu and an imaging department with highly skilled technologists. The Clinic’s ancillary testing capabilities include general x-ray, bone densitometry, CT, MRI, ultrasound, echocardiography, mammography, EKG, nuclear medicine and all varieties of blood, urine and other specimen collection and testing.

The large multi-specialty group practice setting enables Salem Clinic to provide patients with truly comprehensive care. We are large enough to have the resources to be on the cutting edge of technology and care models and small enough that every individual staff member can be heard and can affect change.

Salem Clinic staff and physicians are held high standards for customer service and teamwork creating a professional and friendly work environment for all to enjoy!

Are you interested in joining our team? We are looking for customer service oriented persons who enjoy working in a fast-paced, team-based, ever changing environment. We want persons who are looking for long-term employment. We reward longevity with a generous retirement benefit that includes a 10% contribution, with no matching required.

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