Customer Service Associate
at Sentech Services

Date Posted: 5/19/2020

Job Description

Customer Service Associate (2 openings due to promotion)
Loc: Auburn Hills, Mi
•Great co. to work for, great benefits offered, well established organization!
Pay rate: up to $20+/hr. (may consider higher rate for the right exp.)
Hours: 8-5pm OR 8:30-5:30pm
JOB SUMMARY:
Interact with both US and International customers directly either by phone, fax, or email, to provide and process information in response to inquiries, concerns and requests about products and services.
Must respond promptly to customer inquiries and handle and resolve customer complaints.
DUTIES include the following. Other duties may be assigned.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Provide pricing and delivery information in verbal and formal quotation formats.
- Set up new customer accounts
- Process orders and quote requests
- Organize workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource.
- Manage customer information in Epicor -
•will consider any ERP/ MRP soft. exp.
- Keep records of customer interactions and transactions.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Good verbal/written communication and customer service skills are essential.
- Ability to work in a call-center environment and perform multiple tasks is essential.
- Keyboarding skills and a working knowledge of Microsoft based programs is essential.
- Ability to read and interpret technical and product information is essential. Mechanical knowledge is helpful.
- Knowledge of international and domestic logistic/shipping procedures is preferred.
EDUCATION and/or EXPERIENCE:
High school diploma or General Education Degree (GED); some college and related experience preferred.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Permanent job - 90 day contract to direct hire

Job Snapshot

  • Employee Type: Full-Time
  • Location: Auburn Hills
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 5/19/2020

About Us

At Sentech Services, we get it.

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