Digital Sales Coordinator
at Sinclair Broadcast Group

Date Posted: 3/27/2020

Job Description


Compulse Integrated Marketing, the creative agency arm of Sinclair Broadcast Group, is looking for a Digital Sales Coordinator to work directly with our external clients, as well as manage client projects for our digital production teams. This position will be the core of our production groups - facilitating internal and external communications, working closely with our production staff and sales teams to promote excellent service and product delivery. This position will report to the Digital Client Services Sales Manager.


Customer Support Job Duties:



  • Direct engagement with external clients to handle service issues, complaints and normal customer support

  • Identify customer needs

  • Establish and promote effective relationships with clients, upholding the agency’s commitment to the customer experience

  • Responsible for accurately handling, and solving customer inquiries

  • Resolve issues by taking the appropriate action, and knowing when to escalate issues to a management level

  • Formulate responses in professional and correct grammatical writing

  • Must be able to organize and schedule calls, and client communication


Project Coordination Duties:



  • Organize and manage client web projects from beginning to end among an assigned group of production team members

  • Manage the production, scheduling and deployment of email marketing campaigns

  • Must be able to set goals, schedule meetings, and oversee deliverables for multiple digital services

  • Work with management to determine the assignment of projects while ensuring staff workloads are balanced

  • Use multiple internet and software platforms to perform duties, and therefore must be technically savvy

  • Must be able to understand digital reporting and analytic metrics

  • Attend and participate in weekly production staff meetings

  • Must be willing and able to adapt quickly to changing business needs as instructed by management


Qualifications



  • Minimum two (2) years experience with digital technologies, including social media, online advertising, digital marketing, web, email marketing

  • Familiarity with digital agency services including, SEO/SEM, social media, content marketing, email marketing, web design

  • Requires a highly professional communication skill set, including excellent grammar, copy-writing, spelling accuracy, and excellent phone & conversation skills

  • Must thrive in a fast-paced, dynamic, team environment

  • Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing angry or upset customers

  • Must have strong listening skills, and be empathetic and able to effectively relate to clients

  • Understanding of digital analytics and reporting tools is a plus

  • Highly proficient in Microsoft office products


Sinclair Broadcast Group is proud to be an equal opportunity employer and a drug free workplace!

Job Snapshot

  • Employee Type: Full-Time
  • Location: Cockeysville, MD
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 3/27/2020

About Us

Sinclair Broadcast Group and Sinclair Digital Solutions are dedicated to making Sinclair a communications powerhouse! We are the largest and most diversified television broadcasting company in the country. Sinclair owns and operates, programs or provides services to more television stations than anyone and has affiliations with all major networks. Sinclair Digital group is focused on bringing the most engaging content to web, mobile and over-the-top broadcasting to audiences all over the country! In addition, Sinclair is the leading local news provider in the country, as well as a producer of sports content. Sinclair owns a multicast network, four radio stations and a cable network. Sinclair’s content is delivered via multiple-platforms, including over-the-air, multi-channel video program distributors, and digital platforms. Sinclair Broadcast Group, Inc. was founded in 1986, went public in 1995 and is traded on the NASDAQ Global Select Market under the ticker symbol SBGI.

We believe Sinclair Broadcast Group’s people are our most important asset. Our teams make the critical difference in how we perform and their skills, talents and determination separate us from our competitors. Sinclair's success is the result of extraordinary employees and an exemplary management team who believe in a vision and are dedicated ensuring a great future for our employees. We are advancing the world of broadcasting and we need talented, dedicated, ethical professionals to do so. Our teams make the critical difference in how we perform and their skills, talents and determination separate us from our competitors. To be the best, you have to attract the best. This is why we provide opportunity for advancement, a challenging work environment, and a company culture with open communication and teamwork. Whether you are an industry veteran or a just starting out, you can find it at Sinclair!

We also offer excellent compensation and comprehensive benefits, including:

  • Company-sponsored medical/prescription, vision and dental plans
  • Flexible spending accounts
  • Company-paid Life and Disability
  • 401(k) with company match
  • Wellness programs
  • Employee stock purchase plan
  • Education reimbursement
  • Vacation, Holiday, and PTO
  • And more…