Customer Service Representative
at Smalley Steel Ring Co.

Date Posted: 6/24/2019

Job Description

Smalley Steel Ring Company is the market leader in the industrial retaining ring and wave/compression spring manufacturing business. Our ingenuity, dedicated associates, engineering expertise, and technical ability are driving our success, holding over 50 years of manufacturing experience supplying the aerospace, automotive, and other industrial markets. We take pride in ourselves, the quality of our innovative products, our focus on continuous improvement, and the service of excellence that we provide to our loyal customers.

We have an opening for a Customer Service Representative.  The ideal candidate will have seasoned CSR experience in a manufacturing & business-to-business environment and possess leadership qualities and abilities.  Automotive, Aerospace, International experience and/or bilingual is a plus!  This is not a full call center environment, but more of an account management & process coordinator position within a highly detailed & fast-paced environment.  If you are meticulously thorough with quality clauses and order details this job may be a perfect fit for you!



  • Order Entry: Process, acknowledge and follow up on customer orders received via e-mail, fax, phone, and EDI.  Includes, but is not limited to:
    • Provide proactive Vendor Management service by checking for orders and releases located on customer portal websites.
    • Contract review and contract management
    • Release negotiations
    • Coordinate raw material procurement
    • Production scheduling
    • Order expedite requests
  • Answer and process customer calls received through our call center
  • Process customer complaints, change orders, returns, and expedite requests
  • Interact and work closely with the Customer Service Team Members, Team Leaders, Supervisors and the Customer Service Manager
  • Interact and consult with individuals from various other internal departments in order to process purchase orders and coordinate raw material procurement and production scheduling
  • Review and process Terms & Conditions and Routing Guide instructions
  • Review and investigate to provide resolution for corrective actions initiated by customer complaints
  • Strive to create a great customer experience through building rapport with customers, being reliable, focusing on listening and helping them whenever you can
  • Execute all duties according to the process standards and procedures setup by ISO 9001:2000

Job Requirements

Job Requirements:

  • 2 – 5 years minimum customer service experience required.
  • Aptitude to gain knowledge of multiple functions or areas of the business in which there is frequent contact including purchasing, accounting, manufacturing & sales.
  • Excellent customer service, written & verbal communication capabilities
  • Strong collaborative, problem solving, and interpersonal skills.
  • Detail-orientated with superior organizational, prioritizing and multi-tasking abilities.
  • Drive to thrive in a fast-paced, dynamic work environment with excellent follow-through and follow-up skills.
  • Must be a team player and willing to grow & adapt with an expanding company.
  • Basic proficiency with Microsoft Word, Excel, Outlook and the internet a must, experience with AS400 and EDI a plus.
  • Must be a self-starter and able to work independently under minimal supervision as well as collaboratively with a team.
  • Prior experience in a manufacturing environment a plus.
  • Leadership & Supervisory skills are a plus.
  • Must be authorized to work in the US on a permanent basis.


Smalley offers a competitive compensation and benefits package, including 401(k) savings plan with company match; profit sharing, health, dental, vision. Company paid life insurance, STD and LTD; supplemental life insurance, tuition reimbursement, paid time off, and 10 company paid holidays.

To learn more about our company, please visit our website at


Equal Opportunity Employer

If you are having problems using our online application system, please call 847-719-5900.

Job Snapshot

About Us

Smalley Steel Ring Company is the market leader in the industrial ring and wave/compression spring manufacturing business. With offices in Asia, Europe, the United States and South America, we not only think globally but we act globally. As a global leader, we have experienced almost every type of application in our field and we continue to solve new problems for a variety of customers. From aerospace, to medical devices, the auto industry and more, we have the expertise our clients are looking for in a manufacturing partner.

Here at Smalley, we realize that our success depends upon the success of our employees. We are a privately held, family owned business with a positive, team oriented culture and a commitment to the security and satisfaction of our workforce. We offer a competitive compensation and benefits package: including 401(k) savings plan with company match, profit sharing, bonus, health, dental, vision, company paid life, STD and LTD, supplemental life insurance, tuition reimbursement, paid time off and 10 company-paid holidays. You will also find plenty of opportunity for career development and advancement to positions of greater responsibility here at Smalley.

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