Customer Service Representative
at Smalley Steel Ring Co.

Date Posted: 2/10/2021

Job Description

Smalley Steel Ring Company is the market leader in the industrial retaining ring and wave/compression spring manufacturing business. Our ingenuity, dedicated associates, engineering expertise, and technical ability are driving our success, holding over 50 years of manufacturing experience supplying the aerospace, automotive, and other industrial markets. We take pride in ourselves, the quality of our innovative products, our focus on continuous improvement, and the service of excellence that we provide to our loyal customers.

We have an opening for a Customer Service Representative! The ideal candidate will have 3-5 years of CSR experience in a manufacturing & business-to-business environment. This is not a full call center environment, but more of an account management & process coordinator position within a highly detailed & fast-paced environment. If you are meticulously thorough with quality clauses and order details, this job may be a perfect fit for you!

 Job Responsibilities:

  • Order Entry: process, acknowledge, and follow up on customer orders
  • Answer calls and assist customers
  • Process customer complaints, change orders, returns, and expedite requests
  • Interact and work closely with the Customer Service Team
  • Interact and consult with individuals from various other internal departments in order to process purchase orders and coordinate raw material procurement and production scheduling
  • Strive to create a great customer experience through building rapport with customers, being reliable, focusing on listening, and helping them whenever you can
  • Execute all duties according to process standards and procedures

Job Requirements

Job Requirements:

  • 3-5 years of experience working in a customer service role in a manufacturing environment required
  • Experience working with Automotive, Aerospace, and/or International customers
  • Bilingual a plus!
  • Excellent customer service, written & verbal communication skills
  • Strong collaborative, problem solving, and interpersonal skills
  • Detail-orientated with superior organizational, prioritizing and multi-tasking abilities
  • Drive to thrive in a fast-paced, dynamic work environment with excellent follow-through and follow-up skills
  • Must be a team player, willing to grow & adapt with an expanding company
  • Must be a self-starter and able to work independently under minimal supervision as well as collaboratively with a team
  • Basic proficiency with Microsoft Word, Excel, Outlook and the internet a must, experience with AS400 and EDI a plus
  • Must be authorized to work in the US on a permanent basis


Smalley offers a competitive compensation and benefits package, including 401(k) savings plan with company match; profit sharing, health, dental, vision. Company paid life insurance, STD and LTD; supplemental life insurance, tuition reimbursement, paid time off, and 10 company paid holidays.

To learn more about our company, please visit our web site at




Equal Opportunity Employer: Disability/Veteran

If you are having problems using our online application system, please call 847-719-5900.

Job Snapshot

About Us

Smalley Steel Ring Company is the market leader in the industrial ring and wave/compression spring manufacturing business. With offices in Asia, Europe, the United States and South America, we not only think globally but we act globally. As a global leader, we have experienced almost every type of application in our field and we continue to solve new problems for a variety of customers. From aerospace, to medical devices, the auto industry and more, we have the expertise our clients are looking for in a manufacturing partner.

Here at Smalley, we realize that our success depends upon the success of our employees. We are a privately held, family owned business with a positive, team oriented culture and a commitment to the security and satisfaction of our workforce. We offer a competitive compensation and benefits package: including 401(k) savings plan with company match, profit sharing, bonus, health, dental, vision, company paid life, STD and LTD, supplemental life insurance, tuition reimbursement, paid time off and 10 company-paid holidays. You will also find plenty of opportunity for career development and advancement to positions of greater responsibility here at Smalley.

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