Engineering Support Specialist
at Smalley Steel Ring Co.

Date Posted: 4/1/2021

Job Description

We are currently looking for an Engineering Support Specialist to join our team! This individual will serve as a Smalley product expert and be a part of our technical support network. We have a diverse customer base where many of our products are custom designed to fit the needs of their applications. This individual will work directly with our customers to assist with product selection, technical design questions and general product support.

The Engineering Support Specialist will spend their day learning about our customer’s unique application requirements, helping them find the right product, and developing the customer experience.  This individual will collaborate directly with our internal Sales, Engineering, and Marketing teams to ensure best practices in all functions of the job. This includes being required to learn and provide technical guidance to our customers in a support, educational capacity while considering the best interest of all of departments. We are looking for an individual who is eager to learn, excited to take on new challenges and works great collaborating with others. The Engineering Support Specialist has several exciting pathways for career growth.

Job Responsibilities:

  • Serves as a primary point of contact for assigned customers and leads
  • Conducts high potential follow-ups with prospects and customers
  • Supports customers with product selection and application questions
  • Provides customer application support
  • Provides professional service promptly and efficiently via phone and email
  • Supporting various departments of the organization, including Sales, Engineering, and Marketing
  • Identify and share improvements for customer’s technical tools and technical content
  • Establishes effective internal communications regarding customers and products
  • Pre-RFQ qualifying and support
  • Qualifies for new business opportunities (NBOs) and support strategic account efforts
  • Consistently exercises discretion and judgement in carrying out primary duties
  • Assists with technical writing support
  • Assists with customer training on-site and off-site
  • Occasionally represents the company at trade shows

Job Requirements

Requirements:

  • Associates degree in Engineering
  • High technical aptitude and problem solving skills
  • Exceptional verbal and written communication
  • Team-oriented and collaborative
  • CRM platform experience preferred
  • CAD software experience preferred
  • Engineering or Customer support experience preferred
  • Must be authorized to work in the US on a permanent basis

Smalley offers a competitive compensation and benefits package, including 401(k) savings plan with company match; profit sharing, health, dental, vision. Company paid life insurance, STD and LTD; supplemental life insurance, tuition reimbursement, paid time off, and 10 company paid holidays.

To learn more about our company, please visit our website at: www.smalley.com/careers

LinkedIn: https://www.linkedin.com/company/smalley-steel-ring-co

Facebook: www.facebook.com/smalleysteelring

Twitter: twitter.com/ringsandsprings

Equal Opportunity Employer
Disabilities/Veterans

If you are having problems using our online application system, please call 847-719-5900.

Job Snapshot

About Us

Smalley Steel Ring Company is the market leader in the industrial ring and wave/compression spring manufacturing business. With offices in Asia, Europe, the United States and South America, we not only think globally but we act globally. As a global leader, we have experienced almost every type of application in our field and we continue to solve new problems for a variety of customers. From aerospace, to medical devices, the auto industry and more, we have the expertise our clients are looking for in a manufacturing partner.

Here at Smalley, we realize that our success depends upon the success of our employees. We are a privately held, family owned business with a positive, team oriented culture and a commitment to the security and satisfaction of our workforce. We offer a competitive compensation and benefits package: including 401(k) savings plan with company match, profit sharing, bonus, health, dental, vision, company paid life, STD and LTD, supplemental life insurance, tuition reimbursement, paid time off and 10 company-paid holidays. You will also find plenty of opportunity for career development and advancement to positions of greater responsibility here at Smalley.

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