Engineering Support Technician
at Smalley Steel Ring Co.

Date Posted: 12/18/2018

Job Description

Position Overview:

We are actively pursuing an Engineering Support Technician to join our growing team! He/She will serve as a Smalley product expert, and be a key part of our technical support network. The Engineering Support Technician will work directly with our customers to assist with product selection, technical design questions, and general product support. Each day, the Engineering Support Technician will learn about our customer’s unique application requirements and help them to find the right solution. Smalley has a diverse customer base covering Aerospace, Medical, Automotive, Oil & Gas, and more. In this role, the Engineering Support Technician will collaborate directly with Smalley internal Sales, Engineering, and Marketing teams. We are looking for an eager learner, excited to take on new challenges, who enjoys collaborating with others. This is an important new role with exciting opportunities for career growth.

The Engineering Support Technician is an ideal position for a student pursuing a degree in Engineering and looking to gain Full-Time, hands-on experience in the fields of manufacturing and engineering. Smalley also has a great tuition reimbursement program!

Job Responsibilities:

  • Handles customer design and product questions
  • Acts as an application knowledge resource
  • Provides professional service, promptly and efficiently via phone and email
  • Serves as the primary point of contact for assigned customers, prospects, and leads
  • Conducts high potential follow-ups and supports strategic account initiatives
  • Qualifies new business opportunities (NBOs) and requests for quote (RFQs)
  • Assists with technical writing
  • Assists with customer training on-site and off-site
  • Occasionally represents the company at trade shows

Job Requirements


  • Associates degree required, preferably in a Technical Field
  • High technical aptitude and problem solving skills
  • Exceptional verbal and written communication
  • Team-oriented and collaborative
  • CRM platform experience a plus
  • CAD software experience a plus
  • Engineering or Customer support experience preferred
  • Must be authorized to work in the US on a permanent basis

Smalley offers a competitive compensation and benefits package, including 401(k) savings plan with company match; profit sharing, health, dental, vision. Company paid life insurance, STD and LTD; supplemental life insurance, tuition reimbursement, paid time off, and 10 company paid holidays.

To learn more about our company, please visit our web site at


Equal Opportunity Employer

If you are having problems using our online application system, please call 847-719-5900

Job Snapshot

About Us

Smalley Steel Ring Company is the market leader in the industrial ring and wave/compression spring manufacturing business. With offices in Asia, Europe, the United States and South America, we not only think globally but we act globally. As a global leader, we have experienced almost every type of application in our field and we continue to solve new problems for a variety of customers. From aerospace, to medical devices, the auto industry and more, we have the expertise our clients are looking for in a manufacturing partner.

Here at Smalley, we realize that our success depends upon the success of our employees. We are a privately held, family owned business with a positive, team oriented culture and a commitment to the security and satisfaction of our workforce. We offer a competitive compensation and benefits package: including 401(k) savings plan with company match, profit sharing, bonus, health, dental, vision, company paid life, STD and LTD, supplemental life insurance, tuition reimbursement, paid time off and 10 company-paid holidays. You will also find plenty of opportunity for career development and advancement to positions of greater responsibility here at Smalley.

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