Tech - L3 Depot Repair II - Consumer
at SMS InfoComm Corporation

Date Posted: 12/1/2019

Job Description

Summary

The Computer Technician will be responsible for providing computer diagnostics and repairs.

Essential duties and responsibilities include the following. Other Duties not listed may be assigned.

Daily Responsibilities % of Job – 90%

  • The primary responsibility of a computer technician is to diagnose and repair laptops.
  • Perform tasks such as installation, diagnosis, repair and maintenance of computers.
  • Manually examine and repair computer hardware and peripheral components.
  • Troubleshoot computer systems both hardware and software
  • Take apart and re-assemble computer components and parts.
  • Analyze failed equipment according to established methods or procedures and determine whether equipment is repairable
  • Resolve hardware technical issues within time schedule and provide the break and fix solution using in-house system
  • May manually set up computer systems and hardware, and install or re-install software programs for computer users.
  • Handled complex and escalated repairs.
  • Will work on “aged' and “dog” units.
  • Perform other duties as assigned.

Warehouse Efficiencies % of Job – 5%

  • Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
  • Keeps warehouse organized and clean at all times.

Team Building/Leadership % of Job – 5%

  • Responsible for maintaining a positive work environment while supporting the company’s culture.
  • Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
Qualifications

Education and/or Experience

  • Should have solid 5 or more years of repair experience
  • A+ Certification
  • Associates Degree
  • Experience with proper tear down & reassembly of laptops and netbooks
  • Final Testing & Software Load
  • Hardware diagnosis and repair
  • Multi-part repair and replacement
  • Experience in production based environment
  • Strong Operating Systems troubleshooting knowledge and software loads
  • Working knowledge in repairing all OEM’s
  • Hardware failure diagnosis & repair

Essential Skills:

  • Job requires the ability to clearly organize and categorize work priorities to complete your work.
  • Critical analysis and complex problem solving
  • Requires demonstrated ability to read and follow written instructions and ideas.
  • Job requires the repeated and coordinated use of your hands, wrists, and fingers to use a computer keyboard, and other small handheld tools.
  • Must be hands-on and have the ambition and drive to succeed - “Makes things happen”.
  • Must be goal oriented and accustomed to achieving results through team-work.
  • Needs the ability to reach daily Units p/Hour metrics - Minimum KPI Standards of 1.50 or above (able to meet within 90 days of employment).

Competencies:

  • Shows determination to achieve excellent results
  • Finds better ways
  • Demands top performance
  • Inspires commitment

Working Conditions

While performing the duties of this job, the employee is constantly required to sit for long periods of time. Employee must be able to lift objects approximately up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.

SMS InfoComm Corporation is an equal opportunity employer.  Diversity and acceptance are the foundation of our culture.

Job Snapshot

About Us

SMS Provides All In One (AIO) Services to our customers, which means we integrate Depot Repair, Parts Fulfillment, PCBA Circuit Board Repair and LCD Clean Room Repair; All activities into one building, which reduces customers’ management efforts and cost.


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