Client Services Manager
at TEGNA

Date Posted: 11/8/2019

Job Description

The Opportunity

Premion, the “Over-the-Top” advertising and media business, seeks a Client Services Manager to manage a growing team of Account Managers in our Phoenix location. Reporting to the Director of Account Management, this person will play a critical role as supervisor, advisor and champion to our account managers who actively support our station partners and clients. The Client Services manager will oversee the day-to-day operations of the local account management team, including training and evaluating performance and monitoring and reporting on overall team success. Your deep understanding of your clients’ business objectives and analytical mindset will shape future strategies and recommendations.

 

High-level internal and external client satisfaction is the Client Service Manager’s daily goal. This is achieved by focus on relationship management, account strategy and proper order execution.

 

 

  • Relationship management:
  • Manage local account management team, providing guidance, support and evaluation for all team members
  • Serve as initial management point of contact for partner/client escalations. Work to make it easier to do business with Premion. Provide swift, solutions-oriented responses.
  • Conduct regular 1:1 and team meetings to review client business and team goals and progress
  • Collaborate with internal teams to build lines of communication for exchange of open ideas and problem solving
  • Communicate regularly with Director of Account Management. Provide required reports and updates

 

  • Account strategy:
    • Participate (along with account managers) in pre-sales discussions for new and existing orders. Recommend strategies or changes based on history and best practices
    • Analyze and recommend account strategies
    • Analyze campaign performance. Recommend revisions or future actions
    • Review and provide feedback on new collateral and other sales documentation and new product offerings

 

  • Order Execution:
    • Collaborate with internal teams on account set-up to ensure accuracy in targeting, allocation, etc. Pre-empt and/or act quickly to mitigate errors or other issues.
    • Provide leadership reporting of success in order execution
    • Review orders that are candidates for make good. Collaborate on make good process with account managers and internal teams, when needed.

Job Requirements

Requirements:

 

  • Minimum 5 years of experience in digital/linear account management is required.
  • Premion account management experience required.
  • Strong client services skills and acumen, including experience as an account manager handling key or major accounts is required.
  • This role requires a highly self-motivated, self-starter who thrives in a fast-paced, high pressure environment.
  • Bachelor’s degree required.
  • Management experienced valued.
  • Some travel may be required.
  • Phoenix based position.

About TEGNA

 

TEGNA Inc. (NYSE: TGNA) is an innovative media company that serves the greater good of our communities. With 49 television stations and two radio stations in 41 markets, TEGNA delivers relevant content and information to consumers across platforms. It is the largest owner of top 4 affiliates in the top 25 markets, reaching approximately one-third of all television households nationwide. Each month, TEGNA reaches 50 million adults on-air and approximately 30 million across its digital platforms. TEGNA has been consistently honored with the industry’s top awards, including Edward R. Murrow, George Polk, Alfred I. DuPont and Emmy Awards. TEGNA also delivers innovative and unparalleled solutions for advertisers through TEGNA Marketing Solutions (TMS). TMS is a one-stop shop that helps businesses thrive through an unmatched suite of services and solutions that reach consumers across television, email, social and over-the-top (OTT) platforms, including Premion, TEGNA’s OTT advertising service. Across platforms, TEGNA tells empowering stories, conducts impactful investigations and delivers innovative marketing solutions. For more information, visit www.TEGNA.com.

 

 

 

TEGNA Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We encourage and consider all qualified candidates regardless of race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, enrollment in college or vocational school, political affiliation, veteran status or genetic information.

 

 

Job Snapshot

About Us

Premion, a division of TEGNA, is the one-stop shop OTT advertising platform for regional and local advertisers. Through our direct relationships with over 100+ top-tier content providers, Premion simplifies the OTT buying process by placing ads alongside premium long-form (full-episode) and live streaming content across more branded networks than any other platform – in just one easy transaction.

Premion’s advertising platform delivers advanced targeting and seamless integration across multiple networks. Advertisers are assured access to brand-safe and fraud-free, guaranteed inventory that reaches the fastest growing and highly engaged OTT audiences.