IT Service Desk Analyst
at TEGNA

Date Posted: 11/25/2019

Job Description

KSDK, the NBC affiliate in St. Louis, Mo, is looking for an IT Service Desk Analyst to join our team. We are seeking a “people person” who is responsible for integration, maintenance, operation, and support of broadcast and business information technology systems.  We are looking for someone with a variety of IT skills and someone who is looking to grow with a great company.  This position is not covered by a collective bargaining agreement.  This position will report to the Head of Technology and Operations.

 

  • Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner.
  • Partners with business units throughout the station to recommend technology solutions that enhance business value and efficiency.
  • Works with members of broadcast engineering team to analyze and enhance systems, processes and workflows as part of a culture of continuous improvement.
  • Serves as first-line support for all hardware and software solutions, including cell phones, laptops, desktops, desk phones and supported software applications as defined by the IT service catalog.
  • Participates in preventative maintenance tasks throughout the station.
  • Conduct root-cause identification and analysis for recurring issues.
  • Participate in the research, development and implementation of new technologies.
  • Manages the end-to-end lifecycle of all end-user technologies from the provisioning process to end-of-life.
  • Available to work various hours and days including weekends, overnights and holidays to support a 24/7 business.
  • Perform other duties as assigned by the Head of Technologies and Operations.

Job Requirements

  • Strong customer service skills including verbal and written communications with a focus on building customer rapport.
  • Exposure to news/broadcasting environment.
  • Windows 7, 8, 10
  • Apple OSX, iOS
  • Knowledge of basic computer hardware, such as desktops, laptops, mobile devices and peripherals.
  • Microsoft Office suite / Office 365
  • Excellent analytical and problem-solving skills.
  • Working knowledge of ENPS, Edius, Vertigo is a plus.

 

About TEGNA

TEGNA Inc. (NYSE: TGNA) is an innovative media company that serves the greater good of our communities. Across platforms, TEGNA tells empowering stories, conducts impactful investigations and delivers innovative marketing solutions. With 62 television stations and four radio stations in 51 markets, TEGNA is the largest owner of top 4 affiliates in the top 25 markets, reaching over 38 percent of all television households nationwide. TEGNA also owns leading multicast networks Justice Network and Quest. TEGNA Marketing Solutions (TMS) offers innovative solutions to help businesses reach consumers across television, email, social and over-the-top (OTT) platforms, including Premion, TEGNA’s OTT advertising service. For more information, visit www.TEGNA.com.

 

TEGNA Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We encourage and consider all qualified candidates regardless of race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, enrollment in college or vocational school, political affiliation, veteran status or genetic information.

Job Snapshot

About Us

We are not a TV station.

We are an information center that believes in connecting with our communities across all platforms with a passion for advocacy, pride in community service and above all, excellence in journalism.

Day in and day out, EVERYONE at KSDK is committed to inform and protect, to showcase the greatness of St. Louis and celebrate the remarkable people who live here.

Yes, our trophy case has 70 years of journalistic hardware, but that is NOT where we hang our hat. At KSDK, we are here for something bigger than ourselves – the opportunity to serve the greater good of St. Louis. We are part of the community, and they are part of us.

We are 5 On Your Side.

If the above made you feel inspired, excited, empathetic or any emotion that motivates you do to amazing things, apply now!