Customer Assurance Technical Advisor
at The Ōnin Group

Date Posted: 6/7/2025

Job Description

Job Description

🌟 Now Hiring: Customer Assurance Technical Advisor

🏢 Reports to: Customer Assurance Manager

Are you ready to kickstart your career in technical support and customer service? We’re looking for a motivated and detail-oriented Customer Assurance Technical Advisor to join our team, supporting customers, dealers, and contractors with warranty and technical inquiries for Carrier and Payne HVAC products.



What You’ll Do:

  • Answer warranty and technical support calls for Carrier and Payne products
  • Provide product usage and application guidance within manufacturer limitations
  • Support both internal teams and external partners (dealers, contractors, customers)
  • Respond to warranty policy questions and verify shipping invoices and credit memos
  • Record discrepancies and assist with credit memo processing as needed
  • Support and help implement customer and internal training classes





What We’re Looking For:

  • Basic understanding of the HVAC/R industry, products, or systems
  • Excellent verbal and written communication skills
  • Strong customer service mindset
  • Working knowledge of Microsoft Office or equivalent software
  • Team-oriented and willing to learn on the job





Work Experience

Qualifications & Skills:

  • Knowledge of HVAC/R industry, products, and solutions required
  • Exceptional communication skills, with a strong focus on customer relations
  • General computer proficiency, including Microsoft Office or equivalent applications
  • Self-motivated and able to work with minimal supervision
  • Excellent telephone etiquette and communication techniques
  • Even-tempered personality, capable of effectively assisting customers with technical issues

Job Snapshot

  • Employee Type: Full-Time
  • Location: Irondale, AL
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 6/7/2025

About Us

If you’re looking for a job, look no further. Get countless job opportunities, benefits you can use, on-time pay, and a team who truly cares. We don’t hire temps — we hire Teammates. Whether you work with us for a few days or a few years, you are a part of our team.

To prove our dedication to you, we offer one of the most affordable and accessible benefits packages offered by a staffing service:

  • $5 Generic Prescriptions
  • $5 Standard Doctor Visits
  • Free Teledoctor Services
  • Free Counseling Services
  • Health, Vision and Dental Insurance
  • Paid Vacation and Holidays

We are looking for motivated individuals for contract-to-direct, direct hire and project work. The Ōnin Group is a collection of privately-held companies with staffing at its core. These companies include:


If you are ready to join the team, check out our available opportunities or join our Talent Network! Work with a staffing service that gives you more. #JoinTheMove

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
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