Desktop Support Technician
at Ultra Electronics

Date Posted: 06/02/2018

Job Description

We are an Equal Opportunities employer and particularly welcome applications from Women, Aboriginal Persons, Persons with Disabilities and Visible Minorities.


About Ultra Electronics Maritime Systems:

Ultra Electronics Maritime Systems Inc. has earned its reputation as an international leader in the development of equipment and systems for undersea surveillance and anti-submarine warfare (ASW).  Established in Dartmouth, Nova Scotia, Canada in 1947, Maritime Systems delivers sophisticated sonar systems to navies around the world including Multi-static Active Passive Sonar for the Dutch Navy, an Integrated Sonar Suite for the Royal Australian Navy, and the UK Surface Ship Torpedo Defence System for the Royal Navy.  Maritime Systems provides unique engineering, development, manufacturing, test, evaluation, and management capabilities to develop and deliver advanced electronic, electromechanical, and underwater sensor systems. For more information on Ultra Electronics, please visit www.ultra-ms.com.


We are now recruiting for a Desktop Support Technician to provide technical support to Ultra Maritime System’s staff.  


What are the responsibilities?  

  • Manage help desk support ticketing system;
  • Resolve support tickets in a prioritized, efficient and timely manner;
  • Accurate, consistent documentation of ticket resolutions and troubleshooting results;
  • Assist with datacenter maintenance, organization and configuration;
  • New computer and software deployment;
  • Active Directory user creation, permissions modification and maintenance;
  • Other tasks as assigned.

Job Requirements

What are we looking for?


The successful candidate is likely to possess a technical degree or diploma and significant (5+) years’ experience within an Information Technology department

The successful candidate will also have:

    • Hands on experience troubleshooting computing hardware, software and network systems;
    • A Comp TIA, A+ or like certifications an advantage but not essential;
    • High level of capability troubleshooting and installing Microsoft products including Windows operating systems both desktop and server, Office packages and other general office software such as Adobe products, antivirus, etc;
    • Active Directory experience an definite asset;
    • The ability to read and understand technical procedures and policies;
    • Experience with imaging technologies and remote batch software installation tools such as Desktop Central an asset.
    • Ability to own tasks and work with limited supervision; desire to solve problems through research and testing.


The competencies required for success in the role include:

    • Drive for Results: Can be counted on to meet goals successfully, very bottom-line oriented, consistently pushes for results.
    • Peer relationships: Can quickly find common ground and solve problems for the good of all, can represent his/her own interests and yet be fair to other groups, Can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, Encourages collaboration.
    • Technical Learning: Picks up on technical things quickly, can learn new skills and knowledge, and is good at learning new industry, company, product, or technical knowledge.
    • Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
    • Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
    • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
    • Timely Decision Making: Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
    • Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.


What’s in it for you?

Our working environment is fast-paced, results oriented and suited to those who thrive on change. 

Our projects are diverse, technically challenging and innovative.

Our people are intelligent, creative and great to work with.

We offer a competitive salary and benefits package including 100% employer paid dental and health care premiums, life insurance, 5% matched RRSP, DPSP/Employee Bonus, vacation trading, an EFAP, maternity/paternity top-up and flexible working hours.

We encourage regular manager-employee performance feedback, goal alignment and employee development through our Employee Performance Development Plan (EPDP) and offer employee education assistance to allow our people to acquire new qualifications and certifications.

To learn more, please visit us at http://www.ultra-ms.com/

To Apply E-mail: [Click Here To Join]

All applicants will receive an acknowledgement and outcome communication

The successful person must be able to gain the appropriate Canadian government security clearance and satisfy all requirements to be able to work on Canadian Controlled Goods projects.  


Job Snapshot

  • Employee Type: Permanent
  • Location: Halifax
  • Job Type: IT, Engineering
  • Experience: At least 5 year(s)
  • Date Posted: 06/02/2018

About Us

Ultra has established an excellent track record of winning new business worldwide and delivering customer satisfaction through the successful execution of contracts, despite the challenges of international competition. This success has only been possible by all involved in the business working together to meet our customers’ needs in an efficient and innovative manner.

The success which Ultra achieves in innovating to meet customer needs is based on the broad range of skills and capabilities of the Group’s employees. Ultra understands this and recognises that the Group’s ‘right’ people are its most important asset. Ultra strives for an efficient organisation with engaged and competent people.

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