Service Engineer
at Ultra Electronics

Date Posted: 18/04/2018

Job Description

Ultra Electronics, Communication & Integrated Systems (Ultra CIS) is one of the larger UK based Ultra businesses and is operationally run as four business units: Information Assurance, Secure Communications, EWST and Surveillance & Security Systems. These business units are underpinned by a shared services structure which incorporates finance, HR, operations and communications. Across Ultra CIS we provide encryption, network protection, automated payments, tactical and commercial communications and telemetry systems, covert and mobile surveillance systems and situational awareness technology to defence, public sector and commercial customers worldwide.


Job Purpose:

To provide a high level of service to customers for their equipment supplied by Ultra Electronics.  This includes installation and commissioning and also maintenance, testing and repairs.


Scope / dimensions:

Work within the service team on a wide variety of Ultra products. Provide customer support with the helpdesk and fault finding; work is both in the office / workshop and at customers’ sites and vessels. Willing to travel to customer sites in the UK and overseas as required.  Flexible approach to working hours and patterns inclusive of overtime and anti-social hours, such as weekends and bank holidays.


Key Responsibilities:

 

  • Complete scheduled maintenance on Ultra systems in accordance with current maintenance routines.
  • Fault diagnosis and repair of Ultra supplied equipment in Aberdeen workshop and onshore/offshore at customer sites, ensure all test procedures and site records are accurately updated.
  • Assists other team members in the identification of more complex problems and can apply diagnostic methods to identify causes and propose possible solutions.
  • Join the Helpdesk rota submitting weekly status reports to customers.
  • Join the on-call and standby Engineer rotas.
  • Provide technical support and resolve faults on Ultra systems.
  • Provide estimates (time & materials) for tasks and deliver to them.
  • Escalates problems which are blocking progress of own work.
  • Adhere to company practices and policies, especially health and safety and report any issues.
  • Responsible for quality and timeliness of own work.
  • Manage security of information as defined in the Security handbook.
  • Manage records and arrange for the repair of customer returned items as directed and in accordance to Ultra processes.
  • Installation and commissioning of Ultra supplied equipment and systems at customer sites.
  • Document all activities as detailed in the Ultra Business Process System including Site Reports, Defect Reports, Delivery Notes and Job Cards.
  • Provide training to customers and other engineers on Ultra supplied products.
  • Liaise with and provide technical support to other departments such as Projects, Production and Development.
  • Writing of technical reports, specifications and test procedures.
  • Provision of practical engineering support to other activities within Ultra, where time and priorities permit.
  • Plan travel arrangements and maintain records of expenditures for site visits.

Job Requirements

Knowledge, Skills and Experience:

 

Essential


  • Experience installing, maintaining and repairing complex electronic systems in an offshore or marine environment.
  • Good understanding of IT, Networks and Software based solutions.
  • Methodical approach to problems with good attention to detail and accurate record keeping.
  • Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment.

 

Desirable

 

  • Knowledge of installing, testing and commissioning of electronic equipment and systems.
  • Current experience of supporting marine electronic equipment on vessels.
  • Experience in maintaining unfamiliar equipment/systems.
  • Knowledge of Permit to Work and Risk assessments.
  • Supporting equipment at customer premises.

 

Qualifications:


Essential

 

  • ONC / HNC / HND or Degree in Electronic / Electrical Engineering or related discipline, or qualified by experience.
  • Full driving licence.
  • Working at height
  • BOSIET Offshore Survival, Medical, MIST
  • Ability to obtain SC Clearance

 

Desirable

 

  • Formal qualifications in IT / Software or related discipline.

Competencies:


Technical Learning

Learns new skills and gains knowledge quickly, whether in context of products, technology or the company’s operation.


Self-development  
Looks to improve and compensate for weaknesses; uses different approaches for different situations.

Functional/Technical Skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Written & Verbal Communications

Is able to communicate clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.


Peer relationship(s)

Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.


Customer Focus

Dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.


Organising

Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.


Action-oriented

Enjoys working hard; action orientated and full of energy for things he/she sees as challenging; not afraid of acting with a minimum of planning; seizes more opportunities than others.

Problem solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at first answers.


Timely Decision Making

Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.


Due to the high volume of applications we receive, we cannot acknowledge or respond to all applications. If you have not heard from us within 14 days, please assume you have, unfortunately, not been successful. 

Job Snapshot

About Us

Ultra has established an excellent track record of winning new business worldwide and delivering customer satisfaction through the successful execution of contracts, despite the challenges of international competition. This success has only been possible by all involved in the business working together to meet our customers’ needs in an efficient and innovative manner.

The success which Ultra achieves in innovating to meet customer needs is based on the broad range of skills and capabilities of the Group’s employees. Ultra understands this and recognises that the Group’s ‘right’ people are its most important asset. Ultra strives for an efficient organisation with engaged and competent people.

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