Field Service Tech I
at Valley Power Systems

Date Posted: 12/5/2019

Job Description

Position Overview:
The Field Service Technician I is responsible for diagnosing, providing maintenance and repair services on customer owned equipment at a customer’s establishment and/or service center within assigned territories while focusing on high quality service and customer satisfaction. Requires ability to work with minimal supervision, interact with customers, and complete paperwork accurately and timely.  Must be skilled with mechanical and electrical tasks and own a complete set of hand tools. Valid driver's license and acceptable driving record a must.

Principal Duties and Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide preventative maintenance and repair services at service centers and/or customer accounts in accordance with established procedures and techniques, using proper tools, test equipment and replacement parts.
  • Diagnose and complete electrical and mechanical repairs.
  • Establish and maintain positive and collaborative working relationships with internal and external customers.
  • Assist region to achieve revenue goals as it relates to the sale of company products and services.
  • Provide services to customers in accordance with the terms, conditions and responsibilities stated in the company’s published warranty and maintenance contract policies.
  • Assess, provide cost estimates, and complete repairs for customer owned equipment.
  • Ensure reports are completed accurately and submitted within required deadlines.
  • Participate and complete all required training programs, meetings and seminars.
  • Adhere to and support all company policies and procedures.
  • Engage in self-appraisal and continuous learning and development.
  • Work flexible hours and weekend to meet business/customer needs.
  • Participate in any and all reasonable work activities as deemed appropriate and assigned by management.
  • Some shift work may be required.
  • Performs on-call duties and responsibilities as required of all field service technicians.
  • Performs other duties as assigned.

Qualifications & Skills:

  • Strong verbal and written communication skills.
  • Ability to work extended hours or outside assigned territory as needed.
  • Demonstrated ability to work independently without close supervision.
  • Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude. 
  • Ability and willingness to travel as needed on short notice and up to 25% of the time.
  • Must possess and maintain a valid driver’s license.
  • Must have good organizational skills, aptitude for numbers, and experience coordinating and processing paperwork.
  • Must have experience dealing with customers in difficult situations, good phone etiquette, and the ability to function in fast-paced environment.

Education & Experience:

  • High school diploma and/or equivalent combination of education or experience.
  • Post-secondary vocational education strongly preferred.
  • Educated in diesel engines, electronic diagnostics, hydraulics, and welding.
  • Automotive Service Excellence (ASE) certifications preferred.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Tool Requirements:

  • This job requires the employee to supply a complete set of hand tools.

Travel:
  • Travel is primary local during the business day, although some out-of-the-area travel may be expected
  • Ability and willingness to travel as needed on short notice and up to 25% of the time

EEO Statement

Valley and the Valley Power Systems Family of Companies is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Snapshot

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