Field Service Tech III
at Valley Power Systems

Date Posted: 8/17/2019

Job Description

Position Overview:

This position is responsible for diagnosing and performing all repairs on customer owned equipment in the field. This will include troubleshooting, tearing down, cleaning, inspecting and assembling parts.  Must be skilled with mechanical and electrical tasks and own a complete set of hand tools.  Requires ability to work with minimal supervision, interact with customers, and complete paperwork accurately and timely.  Valid driver's license and acceptable driving record a must.

Principal Duties and Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Repairs and overhauls product.
  • Some shift work may be required.
  • Must be available for on-call duty as scheduled by supervisor. Performs on-call duties and responsibilities as required of all field service technicians.
  • Perform preventative maintenance and repairs on various types of heavy duty diesel engines equipment in the field.
  • Ensure total customer satisfaction prior to leaving jobsite.
  • Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer.
  • Troubleshoot and repair mechanical, electrical, and hydraulic systems and combustion engines.
  • Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance and breakdowns, to maintain effective customer service.
  • Maintain records of all service activities.
  • Regular attendance is an essential function of the job.
  • Performs other duties as assigned.

Qualifications & Skills:

  • Must be able to read, write and understand service instructions.
  • Must have good organizational skills, aptitude for numbers, and experience coordinating and processing paperwork.
  • Must have experience dealing with customers in difficult situations, good phone etiquette, and the ability to function in fast-paced environment.
  • Must maintain excellent relationships with customers, both internal and external.
  • Must possess solid written and verbal communication skills and be able to perform basic computer operations.

Education & Experience:

  • High school diploma and/or equivalent combination of education or experience.
  • Must have an equivalent of no less than five (2) years’ experience with technical repairs.
  • Strong technical/mechanical skills and experience required; Detroit Diesel, Kohler, Waukesha and MTU product knowledge helpful.
  • Post-secondary vocational education strongly preferred.
  • Automotive Service Excellence (ASE) certifications preferred.

Work Environment:

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions. The noise level in the work environment can be loud.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is frequently required to communicate with customers and must be able to exchange accurate information. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must frequently lift and/or move items up to 70 pounds. Must be able to detect parts and machinery from a distance and up close.

Tool Requirements:

  • This job requires the employee to supply a complete set of hand tools.

Other Criteria:

  • Complies with Company policies and procedures.
  • Performs job safely with respect to others, property and to individual safety.
  • Works effectively with others in the Company to encourage teamwork and productivity.
  • We are drug free workplace that conducts pre-employment physical and drug screenings. We are regulated by the department of transportation and will be conducting random drug testing at regular intervals.

EEO Statement

Valley and the Valley Power Systems Family of Companies is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Snapshot

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