Accounts Receivable Coordinator
at Volunteers of America

Date Posted: 7/20/2019

Job Description


Responsible for: Resident billing and collections; resident fund maintenance (when applicable); government reports as well as corporate reports; A/R management; other duties as assigned by the supervisor in accordance with all federal state and local laws and regulations and established corporate policies and practices. Reports to the Director of Accounting.

Essential Duties and Responsibilities:

  • Responsible for all resident accounting and bookkeeping functions including: maintaining and updating the census; posting payments and charges to resident ledgers; balancing daily receipts; collecting delinquent accounts and if necessary, recommending appropriate delinquent accounts for collection agency turnover; maintaining and updating resident trust funds.
  • Accumulates, maintains and generates accurate statistics and reports.
  • Processes monthly billing including: verifying Medicare eligibility and coverage days available; analyzing each bill and/or claim for accuracy and completeness; submitting appropriate statements and/or claims to Medicare, private insurance and private paying entities.
  • Follows up on claims using the online Medicare billing system and other systems as appropriate.
  • Maintains and updates resident accounts by: interviewing residents or their representative to arrange a payment method; securing information on a resident’s or potential resident’s financial status; evaluates the resident’s financial status and makes recommendations to approve or deny an extension of credit.
  • Maintains, organizes and updates resident financial files, billing documents, reports, remittance statements and other pertinent data related to the billing and collection functions of the business office.
  • Verifies resident account balances are accurate and that charges and statements are prepared and submitted accurately and timely.
  • Communicates and works in cooperation with fiscal intermediaries, accountants, auditors, cost report preparers, local, state and federal agencies and private insurance companies.
  • Develops, encourages and maintains good communications with other departments, residents, their representatives and family members, other staff and visitors.
  • Maintains privacy and confidentiality of protected health information.
  • Performs other duties and tasks as assigned by the Administrator or Director of Accounting

Job Requirements


  • Associates Degree in business related field or equivalent experience.
  • Two (2) years’ office management experience preferred.
  • One (1) year in long-term care, hospital or other health care institution. Independent living and Assisted Living billing experience required. Skilled Nursing experience preferred.
  • Experience and Knowledge of business office practices, and laws, regulations, and guidelines in a long-term care facility.

What We Do:

Gulf Coast Village is the premier Continuing Care Retirement Community (CCRC) in Cape Coral, Florida. Independent Living offers an unparalleled lifestyle of comfort and convenience, with a rich array of services and amenities that are focused on living well. Of course the complete security of a full continuum of health care, if ever needed, is always available, including Assisted Living, Skilled Nursing, Specialized Memory Support, Home Health and Outpatient Services.

What We Are About & What We Expect:

Gulf Coast Village is dedicated to our Service Vision of providing Exceptional Care and World Class Hospitality. Our CARE Core Standards represent: Courtesy, Attention to Detail, Responsiveness, and Enthusiasm. We expect all of our team members to share in our dedication to our Service Vision and Core Standards.

What You Can Expect from Us:

Full Time Staff: Health, Dental, Life Insurance, Long Term Disability, Flexible Spending, Tuition Assistance, Paid Time Off (PTO) Full and Part Time Staff: Employee Assistance Program, PTO, Funeral and Jury Duty Leave, Toll Bridge Reimbursement, Direct Deposit, Fitness Center, Blood Donor Program and Appreciation and Recognition Programs

More Than a Job:

Working here at Gulf Coast Village, our team has the opportunity to serve others. Having a mission, purpose and vision gives meaning to our lives. It provides a reason to go to work beyond a paycheck. We work together as a team in an environment that is challenging, rewarding and fun! If you feel that you are a qualified applicant and want a rewarding position enhancing the lives of others and supporting our Service Vision, we invite you to consider this opportunity.


EOE M/F/Vets/Disabled

Job Snapshot

About Us

Volunteers of America

At Volunteers of America, we are more than a nonprofit organization. We are a ministry of service that includes nearly 16,000 employees and more than 55,000 volunteers with a shared vision of a world where all people live in safety with social, emotional and physical well-being, spiritual fulfillment, justice and hope.

The national office is located in Alexandria, Va., part of the greater Washington, DC area. The headquarters includes executive staff and major office departments that have national responsibilities and provide support to local offices and Volunteers of America housing and senior living and care communities: communications, fundraising; public policy, finance, chartering, housing, volunteer services, program services and other operations.

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