Director of Resident Services
at Volunteers of America

Date Posted: 7/29/2020

Job Description

At Mary Marshall Assisted Living Community, we’re a cheerful, supportive community for older adults with intellectual disabilities or mental illness – a welcoming place your loved one will be happy to call home.

We are looking for a Director of Resident Services to join our team in Arlington, VA! This high-level position is a 8:00am-4:30pm position, that directly works under the Executive Director.  


Objective: The Director of Resident Services supports the care and treatment of residents entrusted to the facility.  To serve as a liaison and role model to the community for the facility.  Represents the Social Service department, other care center staff and the facility as a whole to the community.  Upholds the values and mission of Volunteers of America National Services to peers and the public.  Customers include residents of the facility and their families, local healthcare professionals who work with the facility and staff, and the facility staff managers.  


  • Directs and delegates the management functions of resident coordinators.
  • Coordinates activities of various nursing units, promotes and maintains harmonious relationships among clinical personnel, and all other staff, residents and he public.
  • Interviews and hires department personnel or monitors and evaluates the process if delegated to another person.  Counsels and/or disciplines employees on infractions of established rules; terminates employees when necessary. 
  • Conducts performance evaluations and approves established wage changes.
  • Complete pre-admission and admission procedures for a designated group of residents, including psycho-social assessments and monthly documentation.
  • Plans and initiates hospital or in-home visits with prospective residents on an as needed basis.
  • Meets with new residents, as assigned, and assists with resident orientation and adjustment to their new environment; identifies and provides for the medically-related social, emotion, spiritual and psychological needs.
  • Completes admission documents with resident, family member and/or responsible party.
  • Advises residents and families of advance directives polices and procedures.

Job Requirements


  • Masters degree in Social Work or related degree in social social sciences, with current state licensure. 
  • Must meet all state licensing requirements.
  • Minimum of two (2) year experience of social work experience, preferably in a senior healthcare setting.  
  • Minimum of two (2) year supervisory experience.
  • Proficiency in computer programs including Microsoft Word, Excel, PowerPoint, e-mail and Internet.
  • Possess well-developed interpersonal skills. Good communicator.
  • Organized and attentive to detail.
  • Team oriented and has ability to work effectively with internal and external customers.
  • Possess good customer service and conflict resolution skills.
  • Numerical ability necessary to make various computations in planning departmental objectives, keeping work records and schedules, preparing budgets, requisitioning supplies and monitoring inventory control.
  • Ability to work with residents of varying levels of responsiveness.
  • Able and willing to work flexible hours, such as during evenings, weekends and holidays as needed.
  • Able to make a decision in an emergency situation.
  • Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.


 EOE M/F/Vets/Disabled

Job Snapshot

About Us

Volunteers of America

At Volunteers of America, we are more than a nonprofit organization. We are a ministry of service that includes nearly 16,000 employees and more than 55,000 volunteers with a shared vision of a world where all people live in safety with social, emotional and physical well-being, spiritual fulfillment, justice and hope.

The national office is located in Alexandria, Va., part of the greater Washington, DC area. The headquarters includes executive staff and major office departments that have national responsibilities and provide support to local offices and Volunteers of America housing and senior living and care communities: communications, fundraising; public policy, finance, chartering, housing, volunteer services, program services and other operations.

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