Executive Director
at Volunteers of America

Date Posted: 1/5/2020

Job Description

Volunteers of America is looking for a compassionate and experienced leader to join our team as Executive Director at Horizons care center in beautiful Eckert, CO!


The Administrator provides the management expertise for achieving the goals and objectives of the program in accordance with the mission of the organization. Must be aware of conditions, events and issues that affect the community in which the program operates. The Administrator’s responsibilities can be divided into six broad categories: planning; organization; operations/management; financial resources; human resources; and leadership. 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


  • The Administrator engages in a planning process for the program that determines its goals and objectives in relationship to changes in the environment and the needs of its community, establishes priorities, frames the most appropriate organizational structure to achieve its goals and objectives and provides benchmarks for evaluating the achievement of its goals and objectives. The results of the planning process should be reflected in a business plan, developed by the Administrator.
  • The Administrator should ensure that the business plan is based on an assessment that reflects an adequate database on the needs of the community, an evaluation of trends, legislative activity, and documentation of demographics, utilization and financial trends. This assessment should be linked with an ongoing assessment of the strengths and weaknesses of the program’s services in relation to those of other providers and to the needs of the community.
  • The business plan is supported by an effective public relations program, developed by the Administrator, that builds community understanding and support of the program and services and those of the national organization.


  • The Administrator should create and monitor the organizational structure of the program to ensure its effectiveness and responsiveness to those being served. The nature of the structure is dynamic and flexible, responsive to needs of the participants.
  • The Administrator should develop an organizational plan that clearly assigns responsibilities for the program’s services to functional departments and to individuals. The Administrator should develop, recommend and implement a plan for continuity that ensures ongoing stability of the program. Such a plan should include performance standards that are stated in terms of continuous improvement targets, opportunities for internal and external development, and a system for evaluating the performance levels of all employees, consultants and other service providers.

Operations (Management)

  • The amount of time that can be allocated to essential activities that call upon the visionary and strategic skills of the Administrator is dependent upon the effectiveness of the day-to-day operations of the program. The Administrator must create, sustain and evaluate on an ongoing basis an infrastructure of people who take overall responsibility for implementing the program’s service strategy and for initiating corrections that keep the strategy on course.
  • The infrastructure should be supported by the organization’s general policies and guidelines, and by program-specific systems and processes that are customer-responsive, efficient and continually improved by collecting and analyzing relevant data. These systems and processes must include mechanisms that ensure compliance with the regulations, standards and criteria of various health, governmental, professional and accrediting agencies.
  • The Administrator serves as permanent chair of the program’s Safety Committee, Positive Outcome Committee, Customer Service Committee, Marketing Committee, Wound Committee, Outcome Based Quality Improvement, the body charged with overseeing the implementation of the Quality Plan, allocation of resources, initiation of project team solutions and monitoring results.

Financial Resource Management

  • The Administrator is responsible for the cost effective management of the program’s resources, and for implementing the organizational financial policies. This responsibility requires a commitment to provide the most economical and highest quality services possible in keeping with available resources.
  • As a not-for-profit provider, the organization’s long-term financial stability and capacity to address the diverse needs of those it serves is dependent upon the financial support of contributors who embrace its mission. The Administrator is responsible for developing and implementing a program-specific fundraising plan (as part of the business plan) that projects the values of the total organization into the community, and ensures the community’s financial support of the program.

Human Resources

  • The Administrator should cultivate and promote a work atmosphere that recognizes the vital importance of human resources to the organization. The work atmosphere should empower employees with the tools and autonomy needed to make key service improvements that are in the best interests of the organization and its customers. The Administrator is responsible for instituting a plan for recruitment, hiring, retention, and development of effective personnel to attain the objectives and goals of the program. The plan should include strategies that effectively build the level of employee morale and esprit de corps necessary to facilitate problem solving, productivity and service excellence. The Administrator involves managers in developing specific action plans for improving service that include goal-setting and skill-building.


  • The volatility of the health services environment requires that the Administrator demonstrate a strong proficiency in the ability to manage and effect change. The Administrator can best achieve and sustain an influential position of shaping the structure and dynamics of the program by developing sharp communication skills, thinking proactively rather than re-actively, networking with diversified community and professional representatives, serving in advisory and board positions, and being active in health-related service organizations.


Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The successful candidate should have:

  • Bachelor’s degree in a Healthcare Administration or related field or equivalent combination of education and experience.
  • Licensed as a Nursing Home Administrator in the state of Colorado.
  • Minimum of three (3) years experience leading a leadership team.
  • High degree of professionalism; ability to deal with extremely confidential information.
  • Proficient in Microsoft Word, Excel, PowerPoint, e-mail and the Internet.
  • Excellent communication skills.
  • Flexibility to work occasional weekends and holidays.
  • Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.

 EOE M/F/Vets/Disabled

Job Snapshot

About Us

Volunteers of America

At Volunteers of America, we are more than a nonprofit organization. We are a ministry of service that includes nearly 16,000 employees and more than 55,000 volunteers with a shared vision of a world where all people live in safety with social, emotional and physical well-being, spiritual fulfillment, justice and hope.

The national office is located in Alexandria, Va., part of the greater Washington, DC area. The headquarters includes executive staff and major office departments that have national responsibilities and provide support to local offices and Volunteers of America housing and senior living and care communities: communications, fundraising; public policy, finance, chartering, housing, volunteer services, program services and other operations.

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